IT ENGINEER

We are seeking a detail-oriented and proactive IT Engineer to monitor and maintain the critical computer systems and networks of PBG. You will be the frontline for technical integrity, ensuring that hardware, software, and networking infrastructures operate seamlessly. This role requires a blend of deep technical troubleshooting and high-level user support, providing solutions both on-site and remotely.

Primary Responsibilities

• System Maintenance: Proactively monitor and maintain local computer systems and networks to ensure 100% uptime and performance.
• Installation & Configuration: Lead the setup, configuration, and deployment of new computer systems, peripheral hardware, and software applications.
• Technical Troubleshooting: Diagnose and resolve complex hardware and software faults through analytical problem-solving.
• End-User Support: Provide expert technical resolution to end-users via phone or on-site support, performing diagnostic questioning to identify root causes.
• Guided Solutions: Act as a technical mentor to non-technical staff, guiding users through step-by-step solutions to resolve recurring issues.
• Network Oversight: Ensure network stability and connectivity across the designated duty location, escalating critical infrastructure risks when necessary.

Job Qualifications
Based on your requirements, the ideal candidate should possess:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related technical field.

• Technical Expertise: * Proven experience in installing and configuring diverse operating systems and hardware.

• Strong understanding of network protocols (TCP/IP, DNS, DHCP) and hardware (Routers, Switches, Firewalls).

• Proficiency in diagnosing complex software errors and hardware malfunctions.

• Support Skills: * Excellent communication skills with the ability to explain technical concepts to non-technical users.

• Experience in a Help Desk or Technical Support environment.

• Ability to manage multiple support tickets simultaneously while maintaining a high level of accuracy.

• Soft Skills:

• Strong analytical thinking and patience for step-by-step problem resolution.

• Reliability to work independently at a specific duty location.

Work Schedule & Environment

• Shifting Schedule: Must be willing to work in a rotating shift environment to provide 24/7 or extended hours support.
• Holidays & Weekends: Flexibility to work on weekends and public holidays as required by operational needs or scheduled maintenance windows.