IT Engineer

The company
Dragon WiFi provides fibre, fixed wireless, satellite and mobile connectivity to over 3,000 customers across Wales and South West England. Customers include rural businesses, holiday parks and public sector organisations including Welsh Government and Transport for Wales. We are a Peplink Partner, Starlink installer and Crown Commercial Service supplier. We are an innovative team.

The role
Engineering work across customer networks and internal systems. Jobs are assigned to you from survey through to handover and you are responsible for seeing them through.

• Configure and commission routers, switches, access points and PtP/PtMP links
• Configure, optimise and troubleshoot commercial wireless networks
• Site surveys and WiFi design for commercial and hospitality sites
• Second and third-line fault diagnosis, from customer premises to core network
• Work on Starlink, SD-WAN, private 5G, LoRaWAN and IoT deployments
• Maintain technical documentation, network diagrams and asset records
• Out-of-hours support rota

Requirements

• Experience in an IT engineering, network support or wireless networking role
• Strong practical experience configuring and troubleshooting wireless networks
• IP networking: routing, switching, VLANs, subnetting, DHCP and DNS
• Good understanding of WiFi technologies, coverage, interference, channel planning and access point placement
• Methodical fault-finding and the ability to work unsupervised on site
• A record of completing assigned work without needing to be chased. We are a small team and unfinished jobs return as callouts.
• Full UK driving licence

Desirable

• Vendor certifications (Cisco, Ubiquiti, Cambium, Peplink, MikroTik, CompTIA or equivalent)
• Fixed wireless or satellite experience
• Experience with RF planning, wireless site surveys and link budgeting
• Experience supporting commercial WiFi networks, fixed wireless links or large multi-access-point deployments

Terms

• Accommodation available for candidates relocating to the area
• Funded training and vendor certification
• Company vehicle and equipment available

Pay: £28,000.00-£42,000.00 per year

Benefits:

• Company events
• Cycle to work scheme
• Free parking
• On-site parking
• Private medical insurance
• Profit sharing
• Relocation assistance

Ability to commute/relocate:

• Haverfordwest, Pembrokeshire: reliably commute or plan to relocate before starting work (required)

Work Location: In person