IT Engineer

IT Works Solutions is seeking a skilled, responsible, and customer-oriented IT Engineer to provide technical support, installation, configuration, maintenance, and troubleshooting of IT infrastructure and business technology solutions for our clients.

The successful candidate will be responsible for maintaining and supporting network devices, routers and firewalls, servers, desktop computers, IP telephony systems, CCTV systems, NAS storage, time attendance systems, and email archiving solutions.

The role requires a hands-on technical professional who can independently handle routine technical issues, provide remote and onsite support, and ensure reliable and efficient IT operations for our clients.

Key Responsibilities

1. Router & Firewall Configuration and Maintenance

• Configure, install, and maintain routers, switches, firewalls, and network devices.
• Troubleshoot network connectivity, internet access, VPN, and firewall-related issues.
• Configure network security policies, access rules, and remote access where required.
• Monitor network performance and ensure network security and reliability.

2. PABX & IP Phone Configuration and Maintenance

• Install, configure, and maintain PABX systems, IP telephones, and VoIP solutions.
• Configure extensions, call routing, voicemail, and other telephony features.
• Troubleshoot call quality, registration, connectivity, and telephony issues.
• Provide technical assistance for IP phone and business communication systems.

3. Server Configuration and Maintenance

• Install, configure, and maintain Windows servers and related services.
• Manage user accounts, permissions, shared folders, and access controls.
• Support Active Directory, DNS, DHCP, file sharing, and other server-related services, as applicable.
• Perform routine server health checks, updates, troubleshooting, and maintenance.
• Assist with backup monitoring, data recovery, and server performance optimization.

4. Desktop & Laptop Configuration and Maintenance

• Install, configure, and maintain desktop computers, laptops, printers, and peripherals.
• Install and troubleshoot Windows operating systems, drivers, applications, and business software.
• Diagnose and resolve hardware, software, performance, and connectivity issues.
• Configure user profiles, email accounts, printers, and network access.

5. CCTV & NVR Configuration and Maintenance

• Install, configure, and maintain CCTV cameras, Network Video Recorders (NVRs), and related equipment.
• Configure camera recording, playback, storage, and remote viewing.
• Troubleshoot camera connectivity, recording, video quality, and network issues.
• Perform routine system checks and maintenance.

6. Time Attendance System Configuration

• Install, configure, and maintain biometric and time attendance systems.
• Configure employee records, attendance settings, and device connectivity.
• Assist with attendance software setup, report generation, and system integration where supported.
• Troubleshoot device, synchronization, and software-related issues.

7. NAS Configuration and Maintenance

• Install and configure Network Attached Storage (NAS) devices.
• Set up shared folders, user permissions, storage volumes, and access controls.
• Configure backup jobs, synchronization, and remote access where required.
• Monitor storage capacity, system health, and backup status.

8. Email Support

• Assist with email retention policies, archiving schedules, and archive access.
• Troubleshoot email archiving, indexing, retrieval, and storage issues.
• Support email data preservation and retrieval in accordance with client requirements.

9. Software Installation & Support

• Install, configure, update, and troubleshoot operating systems and business applications.
• Assist with software licensing, activation, updates, and compatibility issues.
• Provide basic support for antivirus, endpoint security, productivity tools, and other business software.
• Ensure software installations comply with applicable licensing requirements.

10. Online & Onsite Technical Support

• Provide remote and onsite technical support to clients for hardware, software, networking, and IT infrastructure issues.
• Respond to client service requests and resolve technical issues within agreed service timelines.
• Diagnose problems, identify root causes, and implement effective solutions.
• Conduct scheduled maintenance visits, system health checks, and preventive maintenance.
• Document support activities, troubleshooting steps, and resolutions.
• Escalate complex technical issues when necessary and coordinate with vendors or senior engineers.
• Maintain professional communication and build positive relationships with clients.

Qualifications & Requirements

• Bachelor's degree or diploma in Information Technology, Computer Science, Computer Engineering, or a related field.
• Practical experience in IT support, system administration, network support, or a similar technical role.
• Good knowledge of Windows operating systems, desktop troubleshooting, and basic server administration.
• Understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN, WAN, and VPN.
• Hands-on experience with routers, firewalls, switches, servers, and IP telephony systems.
• Familiarity with CCTV/NVR, NAS storage, time attendance systems, and email archiving solutions.
• Good troubleshooting, analytical, and problem-solving skills.
• Strong communication and customer service skills.
• Ability to work independently, manage multiple service requests, and meet deadlines.
• Willingness to travel to client sites for installations, maintenance, and technical support.
• Valid UAE driving licence is an advantage.

Preferred Technical Skills

Experience with any of the following technologies or solutions will be an advantage:

• Windows Server and Microsoft Active Directory
• Microsoft 365 and business email systems
• Router and firewall platforms such as Fortinet, Sophos, MikroTik, or similar
• PABX and VoIP solutions
• CCTV systems and NVR configuration
• NAS solutions such as Synology or QNAP
• Remote support and monitoring tools
• Backup and email archiving solutions

Key Competencies

• Strong technical troubleshooting and problem-solving abilities.
• Customer-focused approach with professional communication.
• Ability to prioritize and manage service tickets effectively.
• Attention to detail in system configuration and technical documentation.
• Proactive attitude toward preventive maintenance and continuous learning.
• Ability to work as part of a team while independently handling assigned tasks.

What We Are Looking For

We are looking for a dependable and technically competent IT Engineer who can provide efficient support to our clients, maintain IT infrastructure, and deliver quality service both remotely and onsite.

The ideal candidate should have hands-on technical experience, a willingness to learn new technologies, and the ability to communicate technical solutions clearly to both technical and non-technical users.

Pay: AED2,500.00 per month

Work Location: In person