IT Engineer

Job Title: IT & Systems Executive (Shopify, CRM & Digital Operations)
Job Type: Full-Time
Working Schedule: 6 Days a Week (Monday to Saturday), 10:00 AM to 7:00 PM
Location: Sahibzada Ajit Singh Nagar (Mohali) / On-site
Department: Information Technology & Systems
Reports To: Head of Operations / Directors
Job SummaryWe are seeking a high-caliber, techno-functional IT & Systems Executive with hands-on expertise in managing Shopify e-commerce stores, Zoho and Bitrix24 CRM ecosystems, and technical digital operations. In addition to overseeing core IT infrastructure and advanced MIS data reporting, this role serves as the critical technical bridge between internal business units, performance marketing, and external web developers.
Key Responsibilities1. CRM, Automation & Workflow Management (Zoho & Bitrix24)

• Administer, configure, and optimize Zoho and Bitrix24 CRM environments, managing lead pipelines, contact databases, user roles, and access controls.
• Build automated sales funnels, task triggers, customer lifecycle journeys, and WhatsApp/email communication workflows within Zoho/Bitrix24.
• Integrate CRMs with e-commerce platforms, payment gateways, and third-party tools via Webhooks and APIs.

2. Shopify E-Commerce & Digital Marketing Technical Bridge

• Manage and maintain Shopify store operations, app integrations, theme settings, checkout workflows, and catalog structures.
• Act as the technical bridge for performance marketing: setup and troubleshoot tracking implementations via Google Tag Manager (GTM), Meta Pixel/Conversions API, and GA4.
• Manage product catalog feeds (Google Merchant Center, Meta Commerce Manager) to ensure ad-channel synchronization.
• Coordinate with external web developers and agencies for custom liquid coding, API connections, page-speed optimization, and DNS/domain management.

3. Advanced Excel, Data Management & MIS Reporting

• Maintain data integrity across company databases, inventory sheets, product master lists, and customer registries.
• Build and manage advanced Excel/Google Sheets MIS reports, dynamic dashboards, complex formulas (VLOOKUP/XLOOKUP, INDEX/MATCH, PIVOT TABLES), and data validation rules.
• Deliver scheduled operational, sales, and inventory analytics reports to executive management.

4. IT Infrastructure & Systems Support

• Set up, configure, and maintain office hardware (laptops, desktops, networks, printers, Wi-Fi routers).
• Manage user accounts, access permissions, data backups, cloud storage accounts (Google Workspace / Microsoft 365), and cybersecurity protocols.
• Maintain IT inventory assets, software licenses, and vendor SLAs.

Requirements & Qualifications

• Mandatory Education: B.Tech in Computer Science Engineering (CSE) or Information Technology (IT) (Note: BCA, B.Sc, M.Sc, or other degrees will not be considered).
• Experience: [2–4 years] of practical experience in IT operations, e-commerce management, CRM administration, or software implementation.
• Technical Competencies:
• E-Commerce Platforms: Hands-on experience with Shopify administration, app ecosystem, and storefront troubleshooting.
• CRM Ecosystems: Proven experience configuring and building workflows in Zoho CRM and/or Bitrix24.
• Digital Marketing Tech: Proficiency in Google Tag Manager (GTM), GA4, Meta Pixel/CAPI, and product feeds.
• Data & MIS: Expert-level command over Advanced Excel / Google Sheets (Pivot Tables, nested lookups, automation, data cleaning).
• Networking & IT: Solid grounding in core IT infrastructure, hardware support, cloud workspace management, and network troubleshooting.
• Key Attributes:
• Strong analytical mindset with rigorous attention to detail for data management.
• Excellent cross-functional coordination and communication skills.

Key Performance Indicators (KPIs)

• CRM Workflow Efficiency (seamless lead routing, zero pipeline drop-offs, automated trigger reliability).
• Tracking & Analytics Integrity (zero data gaps in Shopify-to-ad-pixel conversion tracking).
• MIS Dashboard Accuracy & Timeliness for leadership decision-making.
• System & Store Uptime across internal IT hardware, cloud platforms, and Shopify infrastructure.

Pay: ₹25,000.00 - ₹45,000.00 per month

Work Location: In person