IT Engineer (IT Operations)

About the role

Responsible for ensuring the operational readiness and stable running status of the data center, including routine inspections of servers, network switches, and power supply systems to maintain reliable infrastructure operations.

Key responsibilities

• Perform routine inspections of servers, network switches, and power supply systems to maintain reliable infrastructure operations
• Maintain the data center environment and ensure the server room operates under optimal conditions
• Install, maintain, and troubleshoot data center server equipment, and perform hardware maintenance and fault handling for both Windows and Linux systems
• Assist in troubleshooting Unix-based systems and provide timely feedback on issues
• Diagnose and resolve network device and switch failures, replace faulty switches when necessary, and handle network link abnormalities
• Respond promptly to daily operational issues and unexpected incidents, provide effective solutions, and follow up on incident resolution and root cause handling
• Manage the installation and organization of physical network connections, including fiber optic and network cabling
• Conduct regular inspections of servers and spare parts, including maintenance, replacement, and status reporting
• Prepare, record, and track assets related to service tickets and operational tasks
• Collaborate with the asset management team to ensure the accuracy and security of asset data

About you

• Degree in Computer Science, Information Systems, Computer Engineering, Electrical Engineering, or a related field
• At least three years of experience in server or storage equipment maintenance, with experience in data centers or Internet Data Centers (IDC) considered an advantage (1-2 years experience is fine as well – Technician level)
• Familiar with the working principles of mainstream servers and storage equipment from major vendors
• Strong hands-on technical skills, with the ability to independently troubleshoot and resolve server and system issues
• Proficiency in Windows and Linux operating systems, as well as commonly used office software
• Strong sense of responsibility, attention to detail, and a careful working style
• Strong learning abilities and a proactive mindset toward continuous improvement
• Good verbal and written communication skills
• Strong teamwork and collaboration abilities
• Ability to work under a 24/7 rotating shift schedule