IT Engineer (Product Technical) | RM4,000 – RM5,000

Viskou Technology Sdn Bhd is a company specializing in video surveillance and commercial electronic solutions since 2014. We provide product distribution, system solutions, and technical support for customers across industries including government, education, transportation, finance, and commercial sectors.

As an authorized National Distributor of HIKVISION in Malaysia, we work with leading technology brands to deliver quality products, reliable solutions, and professional support to clients nationwide.

Viskou focuses on innovation, efficiency, and service quality. We continuously expand our product range and keep up with the latest technology trends to meet market demands. With a strong sales and technical team, digital platform support, and fast service response, we aim to provide a smooth and reliable experience for our customers.

We offer employees a fast-paced and growing environment with opportunities to learn, grow, and build experience in the technology industry.

Responsibility:

1. Deliver pre-sales and after-sales technical support, including handling inquiries, resolving technical issues, and managing warranty-related matters.
2. Support the sales team by addressing client inquiries and identifying business opportunities.
3. Conduct product testing to ensure in-depth knowledge and quality assurance.
4. Provide technical training and demonstrations for internal staff and customers.
5. Maintain accurate customer records and manage communications through phone, WhatsApp, and email.
6. Build and maintain strong relationships with new and existing customers.

Requirements:

1. Diploma or Bachelor’s degree in Engineering, IT, or a related discipline, with an average GPA of 3.0 or above (on-the-job degree advancement is accepted).
2. Possess team spirit and strong communication and interpersonal skills.
3. Able to work independently in a fast-paced environment.
4. Fresh graduates with relevant skills are welcome to apply.

Employee Benefits:

✓ Team-building activities & annual company trips
✓ Monthly birthday celebrations & staff appreciation activities
✓ Festive cash rewards & holiday gift packages
✓ Annual leave, medical leave & public holidays provided
✓ Friendly and positive working environment
✓ Career growth and learning opportunities