IT Engineer / Senior IT Engineer (IT Support)

Our client a specialist technology company is looking to hire a IT Engineer / Senior Engineer

General Description

As an Engineer in the IT Managed Services, you are responsible for maintaining and improving the technology environment at client sites, keeping the client informed of the state of their environments and for keeping your Team Manager accurately updated as to your status.

Daily Responsibilities

• Provide 1st and 2nd level support to users in a friendly and helpful manner

• Promptly update job status in ticketing and activity tracking systems

• Perform upgrade / maintenance / support jobs during non-office hours

• Conduct daily systems morning checks

• Perform basic troubleshooting on issues and escalate to seniors according to escalation procedures

• Perform regular system patches and security updates according to procedures

• Track and manage client’s IT assets

• Update inventory in our knowledge sharing system

• Log incidents and resolutions for knowledge base development

• Handle equipment deliveries and rack mount IT equipment occasionally

• Familiarity with collaboration software like Microsoft Teams or Zoom

• Remain contactable via phone during out of office hours for very occasional off hours support work

Key Skills

• Fluency in written and spoken English is mandatory
• Fluency in spoken Mandarin
• Knowledge in Microsoft desktop / Office 365 / Azure platforms
• Basic knowledge in networking
• High cyber security awareness
• Being friendly, patient and helpful when assisting users
• Troubleshooting skills
• Industry certifications would be an advantage, e.g. Microsoft certificates, Cisco, Comptia A+ certificates
• 3+ years in a technology support role for Engineer
• Trade floor or financial services IT experience would be an advantage but not critical
• Diploma or above in fields of Information Technology, Software Engineering or equivalent