IT Engineer (staff)

About the role

We are seeking a skilled and proactive IT Engineer to manage, maintain, and support the organization's IT infrastructure. The ideal candidate will be responsible for installing hardware and software, troubleshooting technical issues, ensuring network security, and providing technical support to users.

Key responsibilities

• Install, configure, and maintain computer hardware, software, networks, and peripherals
• Monitor and maintain IT systems to ensure optimal performance and reliability
• Diagnose and resolve hardware, software, and network issues
• Provide technical support to employees through phone, email, or onsite assistance
• Manage user accounts, permissions, and access controls
• Perform system upgrades, backups, and disaster recovery procedures
• Ensure the security of IT systems by implementing security policies, antivirus solutions, and software updates
• Monitor network performance and troubleshoot connectivity issues
• Maintain documentation of IT systems, configurations, and procedures
• Coordinate with vendors for hardware procurement, software licensing, and technical support

About you

• Bachelor's degree in computer science, Information Technology, or a related field
• 2–5 years of experience in IT support, system administration, or network engineering
• Knowledge of Windows and Linux operating systems
• Experience with networking concepts (TCP/IP, DNS, DHCP, VPN, LAN/WAN)
• Familiarity with Microsoft 365, Active Directory, virtualization, and cloud platforms
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Experience in maintaining and preparing technical documentation and work procedures
• Strong analytical and troubleshooting abilities