IT Engineer / Technology Specialist - Contract

General Description
As a Technology Specialist in the IT Managed Services team, you are responsible for
maintaining and improving the technology environment at the client offices. You will
provide end user desktop support and server/network support.

Key Skills

• Strong knowledge in Desktop and Server computing (Microsoft platforms- Office,
  Outlook, Exchange), handheld devices such as iPhone
• Experience in the following would be advantageous: Market data systems
  (Bloomberg, Reuters), Voice systems (Avaya, Cisco, Nortel, VoIP). Server room
  patching
• Industry certifications would be an advantage (MCSA/MCSE, CCNA)
• Required to have strong network understanding (LAN and WAN)

Daily Responsibilities

• Provide daily break-fix support to clients in a professional, friendly and helpful
  manner
• Track and prioritise tasks
• Keep the client updated regarding changes to their systems and project status
• Escalate to your team leader any support issues that:
  o may impact to users across an office
  o may impact to ability to execute DR plans
  o are taking an unexpectedly long time to resolve
  o impact key users
  o are recurring and may indicate an underlying infrastructure problem
• Remain contactable via phone out of hours

Longer term responsibilities:

• Develop an in-depth familiarity with visited client sites and capture this information in documentation form
• Keeps technology skills current
• Identify, suggest and implement ways to improve processes either internally or at client sites

Work experience requirements

• 3-5 years in a technology support role
• Financial services IT experience would be an advantage but not critical
• Prefer candidate with System Integrator working experience

Education Requirements

• Diploma, Degree level in technology related discipline.