Force36 Limited

Be our go-to person for Unified Communications
Force36 is looking for an IT Engineer specialising in Unified Communications to join our growing technical team in Saffron Walden.
This isn't a role where you'll spend all day working through the same support queue. We're looking for someone who genuinely enjoys telephony and Unified Communications and wants to become our go-to engineer for all things Cisco Webex.
You'll take ownership of our telephony solutions from deployment through to ongoing support, working with customers, troubleshooting issues and getting out to client sites to install and configure handsets and associated equipment.
You'll predominantly work across Cisco Webex Calling and our wider telephony estate, but we're an MSP, so no two days are quite the same. You'll also get involved with first and second-line IT support, giving you plenty of opportunity to broaden your technical knowledge beyond UC.
Importantly, this isn't purely a support role. You'll also be involved in new customer deployments, migrations and UC projects, working with the wider team to take solutions from initial configuration through to successful deployment on the customer's site.
What you'll be doing You'll be responsible for:
<ul>
<li>Deploying, configuring and supporting Cisco Webex Calling solutions</li>
<li>Taking the lead on Cisco Webex and Unified Communications within our technical team, becoming our go-to engineer as your knowledge and experience with our solutions develops</li>
<li>Provisioning users, numbers, handsets, call flows, hunt groups and other telephony services</li>
<li>Diagnosing and resolving voice, connectivity, handset and configuration issues</li>
<li>Visiting customer sites to install telephones, troubleshoot faults and support deployments</li>
<li>Working on new customer telephony projects, migrations and onboarding</li>
<li>Supporting projects from configuration and preparation through to on-site installation and handover</li>
<li>Working with other telephony platforms across our customer base</li>
<li>Liaising directly with customers and explaining technical issues in a clear, friendly way</li>
<li>Supporting our wider technical team with first and second-line IT tickets when required</li>
<li>Helping us continually improve how we deploy, document and support our UC services</li>
</ul>
What we're looking for You'll need hands-on experience with Cisco Webex and business telephony platforms, along with a good general IT support background.
You should be comfortable troubleshooting issues rather than simply following a script, and confident dealing directly with customers both remotely and face-to-face.
We're particularly interested in someone with experience of:
<ul>
<li>Cisco Webex / Webex Calling</li>
<li>VoIP and business telephony</li>
<li>Handset provisioning and deployment</li>
<li>Call routing, hunt groups, auto attendants and number management</li>
<li>Troubleshooting voice and network-related issues</li>
<li>Microsoft 365 and general Windows support</li>
<li>First and second-line IT support</li>
<li>Working directly with end users and customers</li>
</ul>
A working understanding of SIP, VoIP, VLANs, QoS, firewalls, NAT and general TCP/IP networking would be particularly useful. You don't need to be a dedicated network engineer, but you'll need to be comfortable understanding how the network underneath a UC solution can affect its performance.
Experience with Gamma Horizon would be a definite advantage, as would experience with other hosted telephony or Unified Communications platforms.
A full UK driving licence will be required as the role includes travel to customer sites.
Develop your expertise We want this role to develop alongside you.
You'll have the opportunity to deepen your knowledge of Cisco Webex and Unified Communications while continuing to develop your wider IT skillset through the variety of environments and technologies you'll encounter as part of an MSP.
We'll support relevant Cisco training and certifications, giving you the opportunity to build on your existing experience and develop further as our Unified Communications offering continues to grow.
Why Force36? We’re an established and growing MSP where good engineers get noticed and have the opportunity to make a genuine impact. You’ll have real ownership of your area, work closely with the wider technical team and play an important part in how we develop our Unified Communications offering.
You won't be joining a huge service desk where you're just another ticket number. You'll have the opportunity to take real ownership of our Unified Communications offering, work closely with the wider technical team and develop your expertise as our telephony services continue to grow.
You'll work across everything from straightforward handset deployments to troubleshooting more complex customer environments, migrations and new UC projects.
If you're already the person everyone comes to when the phones aren't behaving, we'd like you to be that person at Force36.
What you'll get Alongside a salary of £28,000 – £32,000 depending on experience, you'll receive:
<ul>
<li>Generous holiday entitlement</li>
<li>Company pension</li>
<li>Support for relevant training and professional certifications</li>
<li>The equipment and tools you need to do your job properly</li>
<li>Free on-site parking at our Saffron Walden office</li>
<li>Company events and social activities</li>
<li>Genuine opportunities to develop your technical knowledge and take greater ownership as you progress</li>
</ul>
How to apply
Please apply with your CV and a covering letter, telling us a little about your experience with Cisco Webex, Unified Communications and business telephony, and why you think you'd be a good fit for Force36.
Your covering letter must be attached as a PDF or Word document. Applications submitted without a covering letter will not be considered.
Salary: £28,000 – £32,000 depending on experience Location: Saffron Walden, Essex Working arrangement: Office based, with travel to customer sites as required
Pay: £28,000.00-£32,000.00 per year
Benefits:
<ul>
<li>Company events</li>
<li>Company pension</li>
<li>Employee discount</li>
<li>Free parking</li>
<li>On-site parking</li>
</ul>
Application question(s):
<ul>
<li>Do you have experience in Unified Communications, specifically Cisco Webex?</li>
<li>Have you incliuded a PDF/Word Covering Letter?</li>
<li>This role is office based in Saffron Walden, please confirm you're able to commute to the office 5 days a week.</li>
</ul>
Work Location: In person

IT Engineer (Unified Communications)

IT Engineer (Unified Communications)

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