IT Engineer/IT Support Executive / IT Administrator/ IT Helpdesk

Job Description: In-House IT Team Member

Job Title: IT Engineer/IT Support Executive / IT Administrator/ IT Helpdesk

Location: Narhe, Pune

Employment Type: Full-Time/Part Time

Job Summary:

We are looking for a proactive and technically capable In-House IT Team Member to manage day-to-day IT operations and provide technical support to employees across the organization. The role will be responsible for maintaining computers, networks, software, hardware, user accounts, security systems, and other IT infrastructure to ensure smooth and uninterrupted business operations.

The ideal candidate should have good troubleshooting skills, a service-oriented approach, and the ability to independently resolve routine IT issues while coordinating with external vendors or service providers when required. The role will involve supporting employees across the organization and may require occasional work outside normal business hours for critical IT incidents, system maintenance, upgrades, or business continuity requirements.

Key Responsibilities:

• Provide technical support to employees for hardware, software, network, email, and system-related issues.
• Install, configure, and troubleshoot computers, laptops, printers, and other IT equipment.
• Manage LAN, Wi-Fi, internet connectivity, and basic network infrastructure.
• Maintain IT asset, software license, and warranty records.
• Manage user accounts, access permissions, and employee onboarding/offboarding.
• Ensure antivirus, security updates, and regular backups are maintained.
• Coordinate with external IT vendors, Internet Service Providers, and service providers.
• Maintain IT documentation and resolve issues within agreed timelines.

Requirements:

• 1 to 2 years of experience in IT support/system administration.
• Manage and maintain NAS, firewall, and server infrastructure to ensure optimal performance, security, and availability.
• Good knowledge of Windows, Microsoft Office/Microsoft 365, networking, hardware, and troubleshooting.
• Good communication, problem-solving, and coordination skills.
• Ability to work independently and provide timely support.

Education:

• Diploma/Bachelors degree in IT, Computer Science, or related field.