IT EUC Engineer [Metacloud]

The IT EUC Engineer is responsible for the implementation, support and continues improvement of the organisation’s IT Infrastructure. This role play a critical part in ensuring the stability, security and scalability of core infrastructure services while providing dedicated support for strategic business initiatives such as M365 and Zscaler.

Metacloud Sdn Bhd [201401018154 (1094241-V)]

Responsibilities:

• Support and maintain core IT infrastructure including workstation, servers, virtualization platforms, storage, backups, operating systems, and data center environments.
• Monitor infrastructure health, performance, and capacity to ensure high availability and reliability.
• Perform incident response, root cause analysis, and problem resolution for infrastructure-related issues.
• Support patching, upgrades, and lifecycle management of infrastructure components.

M365 Platform Support & Continues Improvement

• Provide ongoing operational support for Microsoft 365 services (e.g Exchange, Teams, SharePoint, OneDrive, Entra ID).
• Drive continues improvement, optimization, and adoption of M365 capabilities in line with business needs.
• Support identity, access and endpoint management integrations (e.g directory sync, conditional access, Intune).
• Work with vendors and internal teams on enhancements, troubleshooting and service improvements.

Zscaler & Security Infrastructure Support

• Act as as dedicated internal support resources for Zscaler (ZIA/ZPA) operations.
• Support onboarding, policy configuration, access troubleshooting and post-deployment stabilization.
• Work closely with security teams to ensure secure connectivity and compliance with security standards.
• Assist in investigating and resolving connectivity or application access issues related to Zscaler.

Project Delivery and Change Management

• Support infrastructure-related projects, migrations and technology refresh initiatives.
• Participate in planning, implementation, testing and go-live support for new infrastructure and security solutions.
• Execute infrastructure changes in line with change management and governance processes.
• Prepare technical documentation, runbooks and operational handover materials.

Patch Management

• Plan, schedule, and execute regular patching for workstations, servers, operating systems, network devices, security tools, and endpoint environments.
• Monitor patch compliance and ensure all critical vulnerabilities are remediated within required timelines.
• Coordinate with application owners and internal teams to assess patch impact, conduct testing, and ensure smooth deployment with minimal business disruption.
• Maintain patch documentation, deployment records, rollback plans, and compliance reports.
• Continuously improve patch processes through automation, best practices, and proactive vulnerability management.
• Work with security teams to address high‑risk or zero‑day vulnerabilities and ensure timely remediation across the infrastructure.

Requirements:

• Minimum a Diploma or Bachelor's Degree in Information Technology/Computer Systems/Computer Studies or any related field.
• Minimum 5 years of related experience.
• One year contract role.

Essential Business Experience and Technical Skills:

• Have technical proficiencies in:

• Strong experience in IT infrastructure support (workstations, servers, virtualization, storage, backup and OS).

• Hands-on experience supporting or administering Microsoft 365 environments.

• Expose to security or network security access solutions (Zscaler, VPN, firewall or similar technologies).

• Experience in working in operational support and project-based environments.

• Good understanding of IT service management and change control processes.

• Cloud services, i.e., Azure, IaaS, PaaS, SaaS.

• Active Directory, DFS, and DNS.

• Networking and security, next-generation firewalls, load balancers, and switching (CISCO, Palo Alto preferred).

• Storage a problem-solving and troubleshooting skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Professional certifications in any or a combination of the technical proficiencies above are an advantage.

• A good understanding of information security concepts and best practices is compulsory.

• Excellent analytical and problem-solving skills.

• Self-starters are able to work independently, display initiative, and are keen to take responsibility.

• Adaptable to changing environments and needs.

• Able to work under pressure and manage conflicting priorities and deadlines.

• Able to communicate and set the right expectations for solutions with customers and also internal cross-functional teams.