IT Executive

Key Responsibilities

• Manage and maintain Active Directory (AD), NAS shared folders, user accounts, and access permissions.
• Administer, monitor, and troubleshoot network infrastructure, including firewalls, switches, routers, and wireless access points (APs).
• Provide technical support for desktops, laptops, printers, mobile devices, and other IT equipment.
• Administer and support Microsoft 365 (Exchange Online, Outlook, Teams, OneDrive, SharePoint, etc.).
• Install, configure, upgrade, and troubleshoot computer hardware, operating systems, and software applications.
• Set up user accounts, email, system access, and IT equipment for new employees.
• Maintain IT asset inventory, licensing records, and system documentation.
• Perform routine system backups and basic cybersecurity maintenance to ensure business continuity.
• Liaise with external IT vendors for technical support, maintenance, warranty claims, and procurement of IT hardware and software.
• Assist in IT infrastructure upgrades, system implementations, and continuous improvement projects.
• Provide prompt day-to-day IT support and ensure minimal disruption to business operations.
• Perform any other duties assigned by the Superior or Management.

Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or a related discipline.
• Minimum 2–5 years of experience in IT infrastructure, system administration, technical support, or a similar role.
• Hands-on experience supporting Microsoft 365 and Windows Server environments.
• Experience managing Active Directory (AD), Group Policies, DNS, DHCP, and user access management.
• Good understanding of network infrastructure, including TCP/IP, LAN/WAN, VPN, firewalls, switches, and wireless networking.
• Experience with NAS, file sharing, backup solutions, and endpoint security will be an added advantage.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication skills with the ability to support users across different departments.
• Able to work independently, prioritize tasks, and respond effectively to IT incidents.