IT Executive

About the role

We are looking for an IT Support Executive to be the first point of contact for everyday IT issues across the organisation — from laptop setup and Microsoft 365 accounts to printers, networks and access requests.

The role requires a hands-on, proactive individual with excellent problem-solving and organizational skills.

What you will do

Key Responsibilities:

• Serve as the first point of contact for all IT-related enquiries and issues, ensuring timely response and resolution

• Troubleshoot hardware, software, printer, connectivity and basic network problems for staff and advisers

• Set up, configure and hand over laptops and mobile devices for new joiners; recover and clean-up for offboarding’s

• Log, track and escalate issues appropriately, and keep support documentation up to date

• Maintain the IT asset inventory and assist with hardware and software procurement

• Perform advanced data analysis using Microsoft Excel (pivot tables, VLOOKUP, Power Query, and macros).

• Assist in automating repetitive tasks using scripting and AI tools to improve efficiency

• Support IT projects such as system upgrades, migrations and new software rollouts

• Other IT-related duties as assigned

What we are looking for

Must have

• Nitec, Higher Nitec, or Diploma in Information Technology, Computer Science, or a related field

• 1–3 years of hands-on IT support experience (fresh graduates with strong internship experience will be considered)

• Working knowledge of Windows, Microsoft 365 administration, and common office hardware

• Sound understanding of basic networking (Wi-Fi, LAN, VPN, DNS concepts)

• Good working proficiency in Microsoft Excel (formulas, pivot tables, VLOOKUP/XLOOKUP)

• Strong communication skills — able to explain technical matters plainly to non-technical users

• Well organised, able to prioritise competing requests and see them through to closure

• Service-minded, proactive, and comfortable working both independently and in a small team

Good to have

• Advanced Excel (Power Query, macros) or experience with data visualisation tools

• Familiarity with basic scripting or automation tools

• Exposure to AI-assisted tools and workflows

• Basic programming knowledge (PHP)

• Prior experience in financial services, insurance or a regulated environment