IT Executive

Job Summary

We are seeking a proactive and customer-focused IT Executive to manage and support the organization's IT infrastructure and end-user computing environment. The role will be responsible for administering Microsoft 365, Lark, Intune, coordinating with external vendors and server providers, providing technical support to users, and participating in a rotating night shift schedule to ensure business continuity.

Key Responsibilities

IT Systems Administration

• Manage and administer Microsoft 365 services, including Exchange Online, Outlook, Teams, OneDrive, and SharePoint.
• Manage and support the Lark collaboration platform, including user account administration, access control, and troubleshooting.
• Administer Microsoft Intune for device enrollment, application deployment, compliance policies, and endpoint security.
• Create, manage, modify, and deactivate user accounts according to company policies.
• Monitor system performance and ensure the availability of IT services.

End-User Support

• Provide Level 1 and Level 2 technical support for end users.
• Troubleshoot and resolve email-related issues, including Outlook, Exchange Online, and Lark Mail.
• Diagnose and resolve laptop, desktop, printer, network, and application-related issues.
• Support software installation, configuration, upgrades, and patch management.
• Maintain IT asset inventory and device lifecycle management.

Vendor & Service Provider Coordination

• Coordinate with external IT vendors for hardware procurement, software licensing, maintenance, and support services.
• Liaise with server hosting providers, cloud service providers, and internet service providers to resolve infrastructure-related issues.
• Track and follow up on support tickets and service requests with vendors to ensure timely resolution.
• Manage warranty claims and hardware repair processes.
• Security & Compliance Assist in implementing and maintaining IT security policies and controls.
• Monitor endpoint compliance through Microsoft Intune.
• Support user access reviews and security best practices.
• Participate in cybersecurity awareness and incident response activities.

Operations Support

• Participate in rotating night shift and on-call support schedules.
• Monitor critical IT systems and respond to incidents according to established procedures.
• Escalate complex technical issues to senior IT personnel or external vendors when necessary.
• Maintain accurate documentation of IT procedures, configurations, and troubleshooting guides.

Job Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
• 2–5 years of experience in IT support, system administration, or helpdesk operations.
• Hands-on experience with Microsoft 365 administration.
• Experience managing devices using Microsoft Intune.
• Familiarity with Lark administration and support is an advantage.
• Experience coordinating with IT vendors and managed service providers.
• Willingness to work on a rotating day and night shift schedule.