IT Executive

Key Responsibilities

1. ERP System Administration

• Learn, maintain and support all ERP modules used by the company.
• Liaise with the ERP vendor on system updates, bug fixes, enhancements and user support.
• Configure and maintain ERP master data (users, permissions, item codes, BOMs, etc.) as assigned.
• Troubleshoot ERP issues and coordinate with the vendor until resolution.
• Test new ERP functions before deployment.
• Prepare ERP user guides and SOPs.

2. ERP Training & User Support

• Conduct ERP orientation and training for new employees.
• Provide first-level ERP support to all departments.
• Assist departments in improving ERP usage and workflow efficiency.
• Document common issues and maintain a knowledge base.

3. IT Hardware & Software Support

• Install, configure and maintain: Desktop computers, Laptops, Printers, Barcode scanners, Label printers, Mobile devices, Network equipment
• Perform preventive maintenance and troubleshooting.
• Maintain company software licenses and updates.
• Ensure antivirus and security software are up to date.

4. Business System Implementation

• Assist in the implementation and maintenance of: Point of Sale (POS) system, ERP modules, Google Workspace, NAS storage, Attendance system, Access card system
• Participate in testing and deployment of new business systems.

5. Server & Network Support

• Perform basic maintenance of: Company server, NAS storage, Wi-Fi network, Internet connectivity, Shared folders and permissions
• Escalate complex technical issues to vendors when necessary.

6. IT Asset Management

• Maintain an up-to-date inventory of all IT equipment.
• Record issuance and return of IT assets.
• Coordinate repair, warranty claims and replacement of equipment.
• Ensure proper asset tagging and documentation.

7. Documentation & Compliance

• Maintain IT documentation, including: SOPs, User manuals, System configurations, Password records (secured), Asset registers
• Support internal and external audits related to IT systems.

8. Continuous Improvement

• Identify opportunities to improve IT processes and digitalization.
• Recommend new technologies to improve operational efficiency.
• Work closely with vendors on system enhancements.

Requirements:

• Diploma or Degree in: Information Technology, Computer Science, Computer Engineering, Information Systems or equivalent
• Fresh graduates are encouraged to apply.
• Prior experience in IT support or ERP systems is an added advantage.
• Familiarity with ERP systems is highly preferred, as this role will take over ERP-related responsibilities previously handled internally.