It Executive

1. IT Operations & Support

• Provide daily support for POS systems, servers, networks, and related hardware/software.
• Troubleshoot hardware and software issues quickly to ensure minimal downtime.
• Manage user accounts, permissions, and access rights across multiple systems.
• Monitor IT systems, backups, antivirus, and security protocols.

2. Network & Infrastructure

• Install, configure, and maintain LAN, Wi-Fi, VPN, and firewalls.
• Ensure reliable internet connectivity, troubleshoot outages, and coordinate with service providers.
• Maintain and upgrade network devices including switches, routers, and wireless access points.

3. Hospitality Applications

• Support POS (Point of Sale) systems, inventory management, reservation systems, and other hospitality software.
• Integrate online ordering platforms and loyalty programs with POS.
• Assist with updates, testing, and rollout of new technology features.

4. Data Management & Security

• Perform regular data backups and ensure restoration processes are in place.
• Monitor cybersecurity measures and antivirus tools.
• Ensure compliance with data protection policies and hospitality industry standards.

5. Hardware & Software Maintenance

• Manage procurement, installation, and repair of laptops, desktops, printers, CCTV, and other devices.
• Track software licenses, renewals, and warranty contracts.
• Ensure all systems are patched and updated.

6. Vendor & Stakeholder Coordination

• Work closely with vendors for hardware support, maintenance contracts, and software licensing.
• Assist other departments with technology requirements and onboarding.

7. Documentation & Reporting

• Maintain accurate records of IT assets, service requests, and troubleshooting logs.
• Generate reports on system performance and incident resolution.
• Support preparation of budgets, forecasts, and IT project plans.