IT Executive

About the role

Provide day-to-day IT support and basic troubleshooting for laptops, peripherals and network connectivity. Manage IT assets and inventory, including labelling, tracking, documentation and proper organization of equipment. Handle data ingestion and uploading from project devices to NAS/file servers and cloud platforms.

Key responsibilities

• Provide day-to-day IT support and basic troubleshooting for laptops, peripherals and network connectivity
• Manage IT assets and inventory, including labelling, tracking, documentation and proper organization of equipment
• Manage operational IT peripherals such as USB docking stations, SD cards, storage devices and related accessories
• Support HOMIE and other project device movement, tracking and status updates with the Operations team
• Handle data ingestion and uploading from project devices to NAS/file servers and cloud platforms
• Ensure proper data transfer, verification and retention according to instructions from the Technical Operations Lead
• Assist vendors with installation, maintenance and technical work when required
• Perform basic network troubleshooting and understand basic network/infrastructure diagrams
• Maintain proper IT documentation and provide regular progress updates

About you

• Minimum 1 year of experience in IT Support, IT Operations or a related role
• Experience in IT asset and inventory management is required
• Basic knowledge of computer hardware, peripherals and networking
• Able to perform basic network troubleshooting and understand network diagrams
• Good organizational skills and able to manage physical IT assets and documentation
• Able to communicate effectively in English
• Mandarin speaking ability will be an advantage
• Experience with NAS, data ingestion, large data transfers or cloud upload platforms will be an advantage
• Experience using Lark will be an advantage
• Willing to learn new systems, devices and technical workflows