IT Executive

About the role

Support, maintenance and troubleshooting of hardware and software issues related to end-user desktops/laptops, servers, printers and other network issues within the organisation. This role involves maintaining IT documentation, supporting IT governance framework implementation, capacity planning, disaster recovery planning, system audits, and driving digital transformation initiatives.

Key responsibilities

• Support (remote/onsite), maintenance and troubleshooting of hardware and software issues related to end-user desktops/laptops, servers, printers and other network issues within the organisation
• Maintain and review IT documentation, covering infrastructure, inventory, service subscriptions and contracts
• Support, review and liaise with end users on the implementation of an IT governance framework, policies, systems, infrastructure to ensure compliance and alignment to guidelines
• Perform and participate in capacity planning, redundancy planning and execution of Disaster Recovery Plan
• Provide input for annual IT requirements planning and budgeting
• Conduct regular system audit for IT effectiveness, efficiency and security
• Analyse and evaluate system and users' requirements and make recommendations for IT upgrades
• Proactively propose suggestions to improve IT systems and operations
• Assist to drive digital transformation initiative, work with external service providers to implement new applications, projects or upgrades

About you

• Minimum Bachelor's degree in Computer Science or Information Technology
• Minimum of 4 years of relevant work experience
• Experience with end-user computing, server management, network management
• Knowledgeable of best practices in general IT and end user support
• Experience in CRM/ERP systems would be a strong advantage