IT Executive

Key responsibilities

* Provide day-to-day IT support to employees, including hardware, software, network, printer and user access issues.

* Install, configure, maintain and troubleshoot computers, laptops, printers, servers, network devices and other IT equipment.

* Manage and maintain the company’s network infrastructure, Wi-Fi, internet connection, and related IT systems.

* Provide technical support for Microsoft 365, email, cloud applications and other business software.

* Manage user accounts, access rights, passwords and IT equipment allocation.

* Monitor IT systems, network performance and security to ensure reliable and uninterrupted operations.

* Perform regular system backup, software updates, maintenance and basic IT security checks.

* Troubleshoot hardware, software and network problems and provide timely solutions to minimise downtime.

* Liaise with IT vendors, software providers, internet service providers and external IT consultants when required.

* Maintain proper records of IT assets, equipment, software licences, warranties, maintenance and service activities.

* Assist in implementing and improving IT systems, processes and digital solutions to support business operations.

* Ensure compliance with company IT policies, procedures and cybersecurity requirements.

* Provide IT support during company events, meetings and other operational activities when required.

* Perform any other IT-related duties and projects assigned by Management.

About you

* Diploma / Degree in Information Technology, Computer Science, Information Systems or a related discipline.

* Minimum 2 to 5 years of relevant working experience in IT support / IT administration. Candidates with less experience but strong technical knowledge may also be considered.

* Good knowledge of computer hardware, Windows operating systems, networking and troubleshooting.

* Experience in Microsoft 365, email systems, printers, Wi-Fi, and basic network administration will be an added advantage.

* Knowledge of IT security, data backup and cybersecurity best practices.

* Good problem-solving, analytical and troubleshooting skills.

* Good communication and interpersonal skills with the ability to provide support to users at different levels.

* Able to work independently, resourceful and proactive in resolving IT issues.

* Able to liaise effectively with external IT vendors and service providers.

* Possess a strong sense of responsibility, confidentiality and service-oriented attitude.

* Willing to provide on-site support and work outside normal working hours when required for critical IT issues or system implementation.