It Executive

Job Title: IT Executive/Lab. Tech- IT

Job Summary:
The IT Support Engineer is responsible for providing technical support, troubleshooting hardware and software issues, and ensuring smooth IT operations across the organization. The role involves diagnosing and resolving IT-related problems, setting up and maintaining IT infrastructure, and assisting end-users with technical queries.

Key Responsibilities:

• Provide first-line technical support to end-users, resolving hardware, software, and network issues.
• Install, configure, and maintain operating systems, software applications, and peripherals.
• Troubleshoot network-related issues, including LAN, WAN, Wi-Fi, and VPN connectivity problems.
• Manage and support IT assets, including desktops, laptops, printers, and mobile devices.
• Monitor system performance and ensure system security by implementing necessary updates and patches.
• Assist in user account management, including creating, modifying, and disabling accounts in Active Directory.
• Maintain documentation of IT assets, configurations, and support activities.
• Collaborate with vendors and service providers for IT procurement, repairs, and support services.
• Provide training and guidance to employees on IT-related best practices.
• Assist in IT infrastructure upgrades and deployments as needed.
• Participate in IT projects and contribute to system improvements.
• Ensure compliance with IT policies and security protocols.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1+ years of experience in IT support or a similar role.
• Strong knowledge of Windows and Linux operating systems.
• Hands-on experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Experience with troubleshooting desktops, laptops, printers, and other IT peripherals.
• Ability to diagnose and resolve technical issues efficiently.
• Knowledge of IT security best practices, including endpoint protection and data encryption.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.Role & responsibilities

Preferred candidate profile