IT Executive

About the role

Provide level 1 and level 2 technical support to users across multiple locations, both onsite and remotely. Support Windows 11, Microsoft 365 applications, mobile devices, and collaboration platforms. Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, Entra ID (Azure AD), and Intune.

Key responsibilities

• Diagnose and resolve hardware, software, network, and application issues in a timely manner
• Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, Entra ID (Azure AD), and Intune
• Manage user accounts, access rights, device enrolment, and endpoint policies
• Install, configure, monitor, maintain, and support end-user devices, software, and network infrastructure
• Manage incidents, service requests, and problem tickets through the ITSM platform while meeting SLA targets
• Maintain accurate IT documentation, including infrastructure records, asset inventory, software licenses, service subscriptions, and support contracts
• Manage IT assets throughout their lifecycle, including procurement, deployment, maintenance, and disposal
• Develop user guides, conduct end-user training, and promote cybersecurity awareness and IT best practices
• Coordinate with vendors and service providers for support, maintenance, and procurement activities

About you

• Diploma or Degree in Information Technology, Computer Science, or a related field
• Minimum 3 years of experience in IT support, desktop support, or systems administration
• Hands-on experience administering Microsoft 365, including Exchange Online, Teams, SharePoint, Entra ID, and Intune
• Strong knowledge of Windows 11, Active Directory, TCP/IP networking, and endpoint management
• Excellent troubleshooting, communication, and customer service skills
• Well-organized, self-motivated, and able to work independently in a fast-paced environment
• Experience in manufacturing or industrial environment will be an advantage