It Executive

Role & responsibilities

• Troubleshoot and resolve issues related to desktops, laptops, printers, software, and network connectivity.
• Install and configure new hardware, software, printers, mobile devices, and other IT equipment.
• Provide timely and effective IT support to end users.
• Manage and troubleshoot CCTV, Access Control Systems, LAN, Wi-Fi, VPN, switches, routers, EPABX, and other network peripherals.
• Monitor network performance and resolve connectivity-related issues.
• Ensure antivirus, endpoint security, and Windows patch updates are properly maintained.
• Monitor daily backup jobs and backup reports.
• Perform periodic restore testing and maintain backup/recovery procedures.
• Manage NAS and cloud backup solutions.
• Maintain proper documentation related to backups and recovery procedures.
• Maintain hardware and software asset inventory.
• Track warranty, AMC, and renewal activities.
• Maintain backup inventory and related records.
• Coordinate with external IT vendors and service providers for service delivery and issue resolution.
• Support IT infrastructure upgrades, implementations, and new technology projects.
• Travel/visit branch locations whenever required to provide IT support.

Preferred candidate profile

• Only Male Candidate
• Strong troubleshooting and problem-solving skills
• Good communication and end-user support skills
• Ability to manage IT issues independently
• Good coordination with internal teams and external vendors
• Willingness to travel to branch locations whenever required