IT Executive

Key Responsibilities

1. IT Support & Troubleshooting

• Provide day-to-day technical support to employees across departments.
• Troubleshoot hardware, software, network, printer, scanner, and connectivity-related issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
• Maintain proper records of IT assets, systems, and accessories.
• Ensure timely resolution of user IT-related complaints and issues.

2. Software & Application Management

• Install, configure, update, and troubleshoot required software and applications.
• Provide user support for MS Office, ERP/HMIS, hospital applications, email systems, and other business software.
• Monitor software functionality and coordinate with vendors for application-related issues.
• Maintain software licenses and ensure systems are updated as required.
• Support users in understanding and effectively using organizational software.

3. Network & Infrastructure Support

• Assist in maintaining LAN/WAN, Wi-Fi, switches, routers, and other networking infrastructure.
• Monitor network connectivity and troubleshoot network-related problems.
• Coordinate with internet/network service providers whenever required.
• Support CCTV, biometric attendance, access control, and other technology systems where applicable.

4. Healthcare IT Support

• Provide IT support for Hospital Information Management Systems (HIMS/HMIS), EMR/EHR, LIS, PACS, billing, pharmacy, laboratory, radiology, and other healthcare applications, as applicable.
• Coordinate with hospital departments to resolve system-related issues.
• Ensure minimum disruption to critical hospital IT services.
• Support integration and smooth functioning of IT systems used by clinical and non-clinical departments.

5. Data & Security

• Ensure regular backup and protection of important organizational data.
• Follow IT security policies and maintain confidentiality of organizational information.
• Support antivirus, firewall, access control, and basic cybersecurity requirements.
• Ensure appropriate user access to systems and applications.
• Report any suspected security incidents to the IT Head/Manager immediately.

Required Software Knowledge

The candidate should have good working knowledge of commonly used IT software and applications, including:

• Microsoft Office – Word, Excel, PowerPoint, Outlook
• Windows Operating System
• Internet & Email Configuration
• Antivirus and basic security software
• Basic knowledge of ERP/HMIS/Hospital Management Software
• Basic database/application troubleshooting
• Remote desktop/support tools
• Basic networking tools and utilities

Pay: Up to ₹28,000.00 per month

Work Location: In person