IT Executive

Key Responsibilities:

1) IT Support & Troubleshooting

• Provide technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve IT system errors, connectivity problems, and user access issues.
• Assist employees with software installations, updates, and configurations.

2) Incident Management

• Act as the first point of contact for IT incidents and service requests.
• Log, analyze, and prioritize IT issues, ensuring timely resolution.
• Escalate critical issues to senior IT personnel or external vendors when necessary.
• Maintain incident reports and root cause analysis for future prevention.

3) System & Network Administration

• Maintain and manage servers, network infrastructure, and IT security.
• Monitor system performance, ensuring minimal downtime and optimal functionality.
• Implement data backup and disaster recovery plans to protect critical business data.

4) Cybersecurity & Compliance

• Ensure IT security policies are followed to protect company data.
• Manage firewall, antivirus, and security protocols to prevent cyber threats.
• Conduct regular system audits to ensure compliance with IT policies and best practices.

5) IT Project & Vendor Management

• Assist in IT-related projects, system upgrades, and new technology implementations.
• Coordinate with third-party vendors and service providers for hardware, software, and IT support services.
• Evaluate and recommend IT solutions to improve business efficiency.

Requirements:

**✅**Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
✅ 1-3 years of experience in IT support, system administration, or network management.
✅ Welcome fresh graduated to join us.
✅ Familiarity with server management, firewalls, and cybersecurity best practices.
✅ Knowledge of cloud computing, database management, and ERP systems is a plus.
✅ Excellent troubleshooting, communication, and problem-solving skills.
✅ Ability to work independently and manage multiple IT tasks efficiently.