It Executive

1. Desktop, End-User & ERP Support

• Provide first-line technical support to Noida HO employees desktops, laptops, peripherals, and standard software including MS Office, email, and the CBO ERP client.
• Assist users with ERP login issues, access requests, and basic navigation queries; log and escalate functional ERP issues to the ERP vendor / super-user as required.
• Diagnose and resolve hardware, software, and connectivity issues within SLA timeframes; escalate complex issues to the Manager / Sr. Manager – IT.
• Manage user accounts, access rights, and password resets in Active Directory and the ERP system; maintain an audit trail of access-change requests.
• Manage the helpdesk ticketing system end-to-end and prepare weekly / monthly helpdesk statistics for the Manager.

2. IT Infrastructure & Systems Support

• Assist in monitoring the Noida HO network — switches, routers, access points, firewalls, and cabling — under the Manager's direction.
• Support basic server administration, backup monitoring, and Wi-Fi / connectivity troubleshooting; report outages promptly for vendor escalation.

3. IT Security, Compliance & Asset Management

• Ensure endpoint security compliance — antivirus, EDR, and patch updates active on all user devices — and enforce IT security policies at the user level.
• Maintain the IT asset register, track AMC renewals, and coordinate vendor service requests and SLA compliance.
• Support IT audits by maintaining accurate, audit-ready helpdesk and access records; report security incidents to the Manager immediately.

4. IT & ERP Projects, Process Improvement

• Support IT and ERP-related infrastructure projects, upgrades, and rollouts, including coordination for testing and end-user training.
• Document IT SOPs and coordinate with Finance, HR, and Operations on IT / ERP requirements at the office level.