IT Executive

Job Responsibilities

The candidate will support the MIS Manager in managing the company’s IT infrastructure, systems, security, end-user support, and departmental objectives.

Infrastructure & System Administration

• Support and administer Microsoft Office 365, including user accounts, email, Teams, OneDrive, SharePoint and access permissions.
• Support Windows Server administration, Active Directory, user accounts, Group Policy and shared folders.
• Manage and monitor the VMware virtual environment, including virtual machines, resource utilization and basic troubleshooting.
• Manage and maintain Wi-Fi Access Points (APs) and assist with LAN/network connectivity troubleshooting.
• Monitor and manage the Antivirus / Endpoint Security Management Console, including endpoint status, alerts, updates and compliance.
• Perform routine system monitoring, backup checking, maintenance and basic infrastructure troubleshooting.

End-User & Hardware Support

• Provide daily technical support for laptops, desktops, printers and other IT equipment.
• Setup and configure new PCs/laptops, including Windows, Microsoft Office, applications, antivirus, network access and user accounts.
• Troubleshoot hardware, software, network and user-access issues.
• Perform basic hardware maintenance, upgrades and replacement of faulty components.
• Maintain proper IT asset records and equipment assignments.

Retail / Cashier System Support

• Provide technical support for POS / Cashier Systems at boutiques, warehouse sales, exhibitions and other company locations.
• Setup cashier PCs, printers, network connections and related peripherals.
• Troubleshoot POS application, hardware, printing and connectivity issues.
• Coordinate with users and system vendors for issues requiring escalation.

MIS Governance & Department Support

• Assist in reviewing and updating MIS policies, SOPs, documentation and technical procedures.
• Ensure IT operations comply with company policies, security requirements and established procedures.
• Maintain system documentation, inventory records, support records and technical documentation.
• Assist the MIS Manager with infrastructure improvements, system implementation and MIS projects.
• Support the MIS Manager in achieving departmental KPI, OGSM and other departmental goals.
• Perform other MIS-related duties assigned by the MIS Manager.

Job Requirements:

• Diploma or Degree in Information Technology, Computer Science, Information Systems, Networking or related field.

• Preferably 2–4 years of hands-on IT/MIS experience.

• Practical knowledge of:

  • Microsoft Office 365 Administration
  • Windows Server & Active Directory
  • VMware
  • LAN/Wi-Fi and Access Point management
  • Antivirus / Endpoint Security Console
  • Windows 10/11
  • PC and laptop hardware troubleshooting
  • Printer and peripheral support
  • POS / Cashier System support

• Basic understanding of IT security, backup, access control and IT governance.

• Able to troubleshoot problems independently and escalate appropriately.

• Good documentation, communication and problem-solving skills.

• Willing to provide technical support to HQ, branches/boutiques and company events when required.