IT Executive

1. Job Purpose

To manage and maintain the company's IT infrastructure, hardware, software, network, systems, user support, data security, and day-to-day IT operations across the plant and offices.

2. Key Responsibilities

A. IT Infrastructure

• Maintain computers, laptops, printers, scanners, servers, and other IT equipment.
• Install, configure, and maintain hardware and software.
• Monitor internet, LAN, Wi-Fi, and network connectivity.
• Coordinate with vendors for IT equipment, AMC, repairs, and technical support.
• Maintain IT asset records and ensure proper allocation of IT assets.

B. User Support

• Provide day-to-day technical support to employees.
• Resolve hardware, software, printer, email, internet, and system-related issues.
• Create and manage user accounts, passwords, and access permissions.
• Provide support for new employee joining and employee separation.

C. Data & Security

• Ensure regular backup of important company data.
• Maintain antivirus and basic cybersecurity controls.
• Monitor unauthorized access and report security incidents.
• Ensure proper access control for company systems and data.
• Maintain confidentiality of company information.

D. Software & Systems

• Install and maintain required business applications and software.
• Support ERP, CRM, HRMS, email, attendance, CCTV, and other company systems.
• Coordinate with software vendors for troubleshooting and updates.
• Maintain software licenses and renewal records.

E. CCTV & Security Systems

• Monitor the functioning of CCTV systems and recording equipment.
• Coordinate maintenance and troubleshooting of CCTV.
• Support biometric attendance/access-control systems.
• Maintain records of IT-related security systems.

F. IT Documentation & Administration

• Maintain IT asset register, software register, license records, and AMC details.
• Prepare IT issue/complaint records and maintenance reports.
• Maintain documentation of network and IT infrastructure.
• Follow company IT policies, procedures, and information-security requirements.

3. Daily Activities

• Check network and internet connectivity.
• Attend employee IT support requests.
• Check servers, backups, CCTV, and critical systems.
• Resolve hardware/software issues.
• Monitor IT equipment and system performance.
• Update IT issue and maintenance records.

4. Required Skills

• Good knowledge of Windows, MS Office, hardware, networking, and troubleshooting.
• Basic knowledge of LAN, Wi-Fi, routers, switches, and TCP/IP.
• Knowledge of data backup and antivirus/security practices.
• Good problem-solving and communication skills.
• Ability to coordinate with IT vendors and service providers.
• Ability to work independently and provide timely support.

5. Qualification & Experience

Qualification: Diploma / B.E. / B.Tech. / B.Sc. / BCA / MCA in IT, Computer Science, or equivalent.

Experience: 2–5 years of relevant experience in IT support, system administration, networking, or a manufacturing/industrial organization.

6. Key Performance Indicators (KPI)

• Timely resolution of IT support issues.
• Network and internet uptime.
• Regular completion of data backups.
• IT asset records maintained accurately.
• Timely preventive maintenance of IT equipment.
• Software/license renewal tracking.
• Compliance with company IT and security procedures.
• User satisfaction with IT support.

7. Preferred

• Experience in a manufacturing/engineering company.
• Knowledge of ERP/CRM systems.
• Knowledge of CCTV and biometric systems.
• Basic knowledge of cybersecurity and data protection.
• Experience handling multiple offices/locations

Pay: ₹10,706.56 - ₹20,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person