IT Executive

Job Summary

We are looking for a proactive, tech-savvy, and detail-oriented IT Executive / IT Support Specialist to manage, maintain, and support our company’s IT infrastructure, hardware, software, and network systems.

In this role, you will be responsible for ensuring smooth day-to-day IT operations, providing end-user technical support across corporate offices and retail outlets, and maintaining system security and data backup protocols.

Key Responsibilities

1. End-User Technical Support (Helpdesk)

• Provide first-line IT technical support to internal staff across head office and retail outlets (in-person, remotely, or via ticketing system).
• Troubleshoot, diagnose, and resolve hardware, software, network, printer, and POS (Point-of-Sale) system issues in a timely manner.
• Set up, configure, and deploy new workstations, laptops, mobile devices, printers, and peripheral equipment for onboarding staff.

2. Infrastructure, Network & Systems Administration

• Manage and maintain local area network (LAN), Wi-Fi routers, firewalls, switches, VPNs, and internet connections across office and branch locations.
• Administer user accounts, access permissions, and distribution groups in Microsoft 365 / Google Workspace and Active Directory.
• Monitor server performance, system uptime, and storage utilization.

3. POS & Retail Systems Support (If applicable)

• Oversee and support the operations of Retail POS hardware and software, barcode scanners, receipt printers, and payment terminals.
• Coordinate with third-party software/hardware vendors for system maintenance, updates, or hardware replacements.

4. IT Security, Data Backup & Compliance

• Ensure anti-virus/anti-malware software, security patches, and operating system updates are consistently applied across all devices.
• Manage daily/weekly system backups, disaster recovery procedures, and data restoration tests.
• Enforce company IT security policies, data privacy standards, and access control guidelines.

5. Inventory & Asset Management

• Maintain an updated IT asset inventory (laptops, desktops, licenses, network gear, and accessories).
• Assist in procuring IT hardware, software licenses, and consumables within the approved IT budget.

Job Requirements

Education & Qualifications

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or a related technical field.
• Professional certifications (e.g., CompTIA A+, Network+, CCNA, or Microsoft Certified Administrator) are a strong advantage.
• Fresh graduates with basic IT knowledge, a strong willingness to learn, and a positive, proactive attitude are encouraged to apply.

Mandatory requirements

· Candidates must be comfortable supporting retail environment including halal & non-halal sections.

· Language proficiency in Chinese/Mandarin is an added advantage to facilitate effective communication across store networks.

· Hands-on experience in troubleshooting computer hardware and Retail Point-of-Sale (POS) systems.

· Solid foundational understanding of basic network infrastructure and connectivity.

Experience

• 1 – 3 years of working experience in IT helpdesk, technical support, or system/network administration.
• Fresh graduates with solid practical technical knowledge and strong problem-solving skills are welcome to apply.
• Experience supporting retail operations, POS systems, or FMCG environments is an added advantage.
• Prior experience in the retail industry is highly preferred.
• Candidates must be adaptable to operational retail demands, including availability for after-hours support (6:30 PM – 8:00 PM), weekends, and public holidays (managed via a structured team rotation system).

Soft Skills & Attributes

• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong written and verbal communication skills in English and Bahasa Malaysia.
• Patient, service-oriented attitude with good interpersonal skills with the ability to work independently, prioritize support tickets, and perform under tight deadlines.

Job Type: Full-time

Pay: RM2,200.00 - RM3,500.00 per month

Application Question(s):

• What backup strategy would you recommend for POS and ERP databases in a supermarket environment?
• How much is your expected salary?
• How long is your notice period?

Work Location: In person