IT Executive

Why Choose iHub?

If You Have an Idea, We Want to Hear It

Be empowered to spearhead change. Spot an area you are keen on improving? Go htmlFor it! Have an innovative solution you want to try out? Tell us more about it! At iHub, we value creativity and readily invest in our team’s ideas.

Career Escalator

Drive your career vertically in one field, horizontally into a different department, or branch out into a completely new unit (Yup! That has happened before). As strong believers in continuous growth, we support and reward personal improvement. Speaking of growth, we also regularly sponsor our staff to take courses and build up their skillsets. Join us and go from stale to scale in your career journey today.

Never Boxed In

Logistics is an essential industry that plays a major role in the success of other businesses. Here, you’ll get to work with a myriad of brands from various industries so you’re never really limited to just one field. Our clients range from cult beauty brands to multinational technology companies, all of which you might just get to work closely with! Logistics is here to stay so there’s never a boring day.

Not Your Average Braindead Workplace

We hate mundane work just as much as you do. Instead, we like to keep things interesting and leave the boring stuff htmlFor the robots to work on. Tinkering with Artificial Intelligence on one day and testing out a robot on the next, there is always something new brewing in the office.

Our Core Values

• Continuous Learning

• Responsibility

• Integrity

• Customer Excellence

• Teamwork

• Employee Care

Write to us at [email protected] or contact us on +65 62648289

IT Executive

Company Description:

Established in 2000 and headquartered in Singapore, iHub Solutions is a Logistics Technology (LogTech) firm providing third-party logistics services across Asia, with offices in Singapore, Malaysia, Hong Kong, Thailand, and the Philippines. Our warehousing and last-mile fulfilment services are powered by a proprietary technology stack, featuring our Virtual Logistics System (VLS) WMS and Cloud Transport System (CTS) TMS. Beyond standard 3PL, we act as a software integrator and e-commerce enabler, seamlessly connecting logistics data with ERP systems and e-commerce platforms to provide greater visibility and smarter operations.

Role Description:

We are seeking an IT Executive to support and maintain day-to-day IT operations across Singapore and our regional offices. This role encompasses IT support, user and device management, infrastructure coordination, vendor and asset management, cybersecurity support, and business application administration. The ideal candidate is technically proficient, highly resourceful in troubleshooting, and committed to delivering excellent user support.

Role Responsibilities

• Serve as the primary point of contact for IT support across Singapore and regional offices.
• Provide daily IT support to users and resolve hardware, software, Microsoft 365, VPN, and access-related issues.
• Manage user accounts, passwords, permissions, onboarding, and offboarding access across IT systems.
• Set up, configure, troubleshoot, and maintain laptops, desktops, mobile devices, printers, and peripherals.
• Support basic server monitoring, network troubleshooting, backup checks, and infrastructure coordination.
• Assist with endpoint security, phishing alerts, patching, MFA, VPN security, access reviews, and incident escalation.
• Coordinate with vendors for cybersecurity, equipment, systems, maintenance, repairs, renewals, and issue resolution.
• Manage IT asset inventory, procurement, device issuance and returns, lifecycle tracking, and MDM compliance.
• Support software installation, troubleshooting, application testing, system updates, rollouts, and improvements.
• Maintain IT documentation, support records, reports, audit evidence, and recommend process improvements.
• Perform ad hoc IT duties and support new IT initiatives as assigned by management.

Role Requirements

• Degree in Information Technology, Computer Science, or a related field.
• Preferably 2 years of relevant experience in IT executive, IT support, desktop support, system support, infrastructure support, or cybersecurity support.
• Experience liaising with IT, cybersecurity, or infrastructure vendors, or managed service providers.
• Knowledge of Windows operating systems, Microsoft Office, Microsoft 365, and common enterprise applications.
• Knowledge of Active Directory, servers, storage, backups, LAN, Wi-Fi, VPN, and access points.
• Basic cybersecurity knowledge, including endpoint protection, antivirus/EDR, phishing awareness, MFA, patching, access control, and incident escalation.
• Experience in software testing, application support, cybersecurity operations, endpoint security, or infrastructure coordination.
• Linux OS knowledge and support experience is an advantage.
• Strong troubleshooting skills.
• Good interpersonal and communication skills.
• Analytical, self-motivated, and committed.