IT Executive

About the role

To ensure the smooth and reliable operation of the company's IT infrastructure, systems and digital platforms, while providing effective technical support to all departments.

Key responsibilities

• Provide timely IT support for hardware, software, network and system-related issues.
• Manage IT equipment, user accounts, access rights, licences and subscriptions.
• Maintain and monitor IT systems, network infrastructure and data backup.
• Coordinate with external IT vendors and service providers for technical support and maintenance.
• Support business systems such as SAP and other digital platforms.
• Assist in digitalisation, automation and AI initiatives to improve operational efficiency.
• Maintain proper IT documentation, asset records and cybersecurity controls.

About you

• Diploma or Bachelor's Degree in Information Technology, Computer Science or related field.
• 2–4 years of relevant IT support or IT operations experience.
• Good knowledge of hardware, software, networking and basic system troubleshooting.
• Familiar with Microsoft 365, Windows, cloud applications and business systems.
• Experience in CRM, ERP/SAP, digitalisation or AI tools is an added advantage.
• Good problem-solving, communication and coordination skills.
• Able to work independently, manage multiple tasks and provide timely support to users.
• Good command of English; Mandarin and Bahasa Malaysia is an added advantage to communicate with multilingual vendors.