IT Executive

Primary Function

The IT Executive is responsible for providing day-to-day IT support across the hotel, ensuring that all technology systems, hardware, software, networks, and hospitality applications operate efficiently. The role supports colleagues and hotel operations while maintaining system security, reliability, and compliance with company standards.

Key Duties & Responsibilities

• Provide first-line IT support to all hotel departments and assist with troubleshooting hardware, software, network, and system-related issues.
• Maintain and support hotel systems including PMS, POS, guest Wi-Fi, telephone/PABX, CCTV, access control, and other hospitality technology systems.
• Support the installation, configuration, maintenance, and troubleshooting of computers, printers, servers, network equipment, and other IT devices.
• Monitor the hotel network, internet connectivity, servers, and critical IT systems to ensure smooth operation.
• Create and manage user accounts, access rights, passwords, and system permissions in accordance with company policies.
• Coordinate with external IT vendors and service providers for system maintenance, repairs, upgrades, and technical support.
• Assist with software updates, system upgrades, backups, antivirus protection, and cybersecurity measures.
• Ensure IT equipment and systems are properly maintained, documented, and securely managed.
• Provide technical support for hotel events, meetings, conferences, and other operational requirements.
• Maintain an updated inventory of IT equipment, software licenses, and related assets.
• Respond promptly to IT incidents and service requests and ensure issues are resolved within agreed timelines.
• Provide basic IT training and guidance to hotel colleagues when required.
• Maintain proper documentation of IT procedures, configurations, incidents, and maintenance activities.
• Assist the IT Manager with IT projects, system implementations, upgrades, and other technology initiatives.
• Ensure compliance with hotel policies, company standards, data protection requirements, and IT security procedures.
• Be available to provide technical assistance during emergencies or critical system outages when required.
• Maintain confidentiality, protect company assets, and comply with all company policies and procedures.
• Maintain a professional appearance and conduct at all times.

Perform any other duties and responsibilities reasonably assigned by Management.

Pay: AED3,500.00 - AED5,000.00 per month

Work Location: In person