IT Executive

Key Responsibilities

• Provide first-level IT support for hardware, software, network, and system-related issues.
• Set up, configure, maintain, and troubleshoot computers, laptops, printers, and other IT equipment.
• Manage user accounts, email accounts, system access, and user permissions.
• Perform basic troubleshooting and resolve IT issues; escalate complex technical matters to external IT vendors or service providers when required.
• Maintain and update IT asset inventory, including computers, laptops, printers, networking devices, software, and licenses.
• Monitor and maintain network connectivity, Wi-Fi, and other basic IT infrastructure.
• Ensure regular data backup and support the implementation of basic cybersecurity and IT security practices.
• Monitor and ensure CCTV systems are functioning properly, including basic troubleshooting and coordination with vendors for repairs or maintenance.
• Install and maintain software, applications, operating systems, and required IT updates.
• Assist with IT system upgrades, equipment replacement, and implementation of new IT solutions.
• Liaise with external IT vendors and service providers for system maintenance, technical support, repairs, and troubleshooting.
• Maintain proper documentation of IT equipment, user accounts, system configurations, and IT-related records.
• Provide basic technical support to employees and guide users on the proper use of IT systems and equipment.
• Support the implementation and enforcement of company IT policies, procedures, and cybersecurity practices.
• Perform other IT-related duties and projects as assigned by management.
• Assist with basic IT-related documentation, filing, purchasing requests, and record keeping.
• Assist in monitoring IT equipment and office technology-related supplies to ensure sufficient availability.
• Coordinate access to IT equipment and facilities when required for maintenance or installation.
• Perform other limited administrative duties directly related to IT operations.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Good verbal communication skills in Mandarin, as the role requires communicating frequently with the China team.
• 1–3 years of relevant IT working experience (fresh graduates are welcome to apply).
• Basic knowledge of IT troubleshooting, hardware, software, networking, and office systems.
• Familiar with Microsoft Office applications, including Excel, Word, and Outlook.
• Good communication and interpersonal skills.
• Able to troubleshoot problems, multitask, work independently, and handle multiple IT-related responsibilities.

岗位职责

• 负责提供一级 IT 技术支持，处理硬件、软件、网络及系统相关问题。
• 负责电脑、笔记本电脑、打印机及其他 IT 设备的安装、配置、维护及故障排除。
• 负责用户账号、电子邮件账号、系统访问权限及用户权限的管理。
• 进行基本 IT 故障排除及问题处理；遇到较复杂的技术问题时，及时向外部 IT 供应商或服务商反馈及升级处理。
• 负责 IT 资产清单的维护与更新，包括电脑、笔记本电脑、打印机、网络设备、软件及软件许可证等。
• 监控及维护网络连接、Wi-Fi 及其他基本 IT 基础设施，确保正常运行。
• 确保定期进行数据备份，并协助落实基本的网络安全及 IT 安全措施。
• 监控及确保 CCTV 监控系统正常运行，并负责基本故障排查及协调供应商进行维修或保养。
• 负责软件、应用程序及操作系统的安装、维护和必要的 IT 更新。
• 协助进行 IT 系统升级、设备更换及新 IT 解决方案的实施。
• 与外部 IT 供应商及服务商保持沟通，协调系统维护、技术支持、维修及故障处理等工作。
• 负责维护 IT 设备、用户账号、系统配置及其他 IT 相关记录和文件。
• 为员工提供基本技术支持，并指导员工正确使用公司 IT 系统及设备。
• 协助执行及落实公司 IT 政策、流程及网络安全规范。
• 完成管理层安排的其他 IT 相关工作及项目。
• 协助处理与 IT 相关的基本文件、资料整理、采购申请及记录维护工作。
• 协助监控 IT 设备及办公科技相关用品的库存，确保日常 IT 运作所需物品充足。
• 在进行 IT 设备维修、安装或维护时，协助协调相关设备及设施的使用权限。
• 完成其他与 IT 运作直接相关的有限行政工作。

任职要求

• 信息技术、计算机科学、信息系统或相关 IT 专业的大专或学士学历。
• 具备优秀的中文（普通话）；由于该职位需要经常与中国团队进行沟通，因此普通话能力为必要条件。
• 具备 1–3 年相关 IT 工作经验，欢迎应届毕业生申请。
• 具备基本的 IT 故障排除、电脑硬件、软件、网络及办公系统知识。
• 熟悉 Microsoft Office 应用程序，包括 Excel、Word 及 Outlook。
• 具备良好的沟通能力及人际交往能力。
• 具备问题排查及解决能力，能够处理多项 IT 工作，并可独立完成工作。

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal allowance
• Meal provided
• Parental leave

Work Location: In person