IT Executive

Job Description: IT Executive (Hospitality)

Position Title: IT Executive / Systems Support Executive

Department: Information Technology / Operations

Location: Dehradun, Uttarakhand

Salary Range: ₹17,000 – ₹20,000 per month

Employment Type: Full-time

Job Purpose

The IT Executive will maintain day-to-day technical operations, computer systems, network connectivity, hardware, and hospitality-specific software across the hotel property. This role ensures minimal system downtime, smooth front-of-house and back-of-house tech operations, prompt end-user support for staff, and quick assistance for guest Wi-Fi/IT requirements.

Key Responsibilities

• Hardware & System Maintenance: Install, configure, and troubleshoot desktop computers, laptops, POS terminals, receipt printers, bio-metric attendance systems, and office printers across departments.
• Network & Wi-Fi Management: Monitor property-wide LAN, WAN, Wi-Fi access points, routers, and switches to ensure uninterrupted high-speed internet connectivity for guests and staff.
• Hotel Software Support: Provide daily support for Hotel Property Management Systems (PMS like IDS Next, Fortune Next, or Opera), POS terminals in F&B outlets, and keycard encoding systems.
• Troubleshooting & Helpdesk: Act as the first point of contact for internal staff regarding technical glitches, software errors, email configurations, and user access management.
• Data Backup & Security: Perform regular daily/weekly backups of critical hotel data, maintain updated anti-virus software across all systems, and uphold basic cybersecurity protocols.
• Vendor & AMC Coordination: Liaise with third-party vendors for hardware repairs, software updates, internet service provider (ISP) uptime, and Annual Maintenance Contracts (AMCs).
• CCTV & Telephony Monitoring: Assist in monitoring property CCTV camera feeds, NVR/DVR storage, and PABX intercom system functionality.

Qualifications & Key Requirements

• Education: Diploma or Bachelor’s degree in Computer Science, Information Technology, Hardware & Networking, or BCA.
• Experience: 1 to 3 years of hands-on technical support experience, preferably in hotels, retail, or hospitality environments (Freshers with strong networking/hardware certifications like CCNA or Hardware & Networking Diplomas may apply).
• Technical Skills:
• Basic knowledge of hotel PMS software, POS systems, and door lock encoding systems.
• Practical understanding of LAN/WAN setup, IP configuration, Wi-Fi routers, and firewall basics.
• Troubleshooting Windows OS, MS Office/Google Workspace, hardware components, and network printers.
• Soft Skills: Good problem-solving skills, patience when dealing with non-technical staff, and effective communication in Hindi and basic English.

Compensation & Benefits

• Salary: ₹17,000 to ₹20,000 per month (commensurate with experience)
• Benefits: On-duty meals, standard employee benefits, and growth opportunities as per hotel policy.Job Description: IT Executive (Hospitality)

Position Title: IT Executive / Systems Support Executive

Department: Information Technology / Operations

Location: Dehradun, Uttarakhand

Salary Range: ₹17,000 – ₹20,000 per month

Employment Type: Full-time

Job Purpose

The IT Executive will maintain day-to-day technical operations, computer systems, network connectivity, hardware, and hospitality-specific software across the hotel property. This role ensures minimal system downtime, smooth front-of-house and back-of-house tech operations, prompt end-user support for staff, and quick assistance for guest Wi-Fi/IT requirements.

Key Responsibilities

• Hardware & System Maintenance: Install, configure, and troubleshoot desktop computers, laptops, POS terminals, receipt printers, bio-metric attendance systems, and office printers across departments.
• Network & Wi-Fi Management: Monitor property-wide LAN, WAN, Wi-Fi access points, routers, and switches to ensure uninterrupted high-speed internet connectivity for guests and staff.
• Hotel Software Support: Provide daily support for Hotel Property Management Systems (PMS like IDS Next, Fortune Next, or Opera), POS terminals in F&B outlets, and keycard encoding systems.
• Troubleshooting & Helpdesk: Act as the first point of contact for internal staff regarding technical glitches, software errors, email configurations, and user access management.
• Data Backup & Security: Perform regular daily/weekly backups of critical hotel data, maintain updated anti-virus software across all systems, and uphold basic cybersecurity protocols.
• Vendor & AMC Coordination: Liaise with third-party vendors for hardware repairs, software updates, internet service provider (ISP) uptime, and Annual Maintenance Contracts (AMCs).
• CCTV & Telephony Monitoring: Assist in monitoring property CCTV camera feeds, NVR/DVR storage, and PABX intercom system functionality.

Qualifications & Key Requirements

• Education: Diploma or Bachelor’s degree in Computer Science, Information Technology, Hardware & Networking, or BCA.
• Experience: 1 to 3 years of hands-on technical support experience, preferably in hotels, retail, or hospitality environments (Freshers with strong networking/hardware certifications like CCNA or Hardware & Networking Diplomas may apply).
• Technical Skills:
• Basic knowledge of hotel PMS software, POS systems, and door lock encoding systems.
• Practical understanding of LAN/WAN setup, IP configuration, Wi-Fi routers, and firewall basics.
• Troubleshooting Windows OS, MS Office/Google Workspace, hardware components, and network printers.
• Soft Skills: Good problem-solving skills, patience when dealing with non-technical staff, and effective communication in Hindi and basic English.

Compensation & Benefits

• Salary: ₹17,000 to ₹20,000 per month (commensurate with experience)
• Benefits: On-duty meals, standard employee benefits, and growth opportunities as per hotel policy.Job Description: IT Executive (Hospitality)

Position Title: IT Executive / Systems Support Executive

Department: Information Technology / Operations

Location: Dehradun, Uttarakhand

Salary Range: ₹17,000 – ₹20,000 per month

Employment Type: Full-time

Job Purpose

The IT Executive will maintain day-to-day technical operations, computer systems, network connectivity, hardware, and hospitality-specific software across the hotel property. This role ensures minimal system downtime, smooth front-of-house and back-of-house tech operations, prompt end-user support for staff, and quick assistance for guest Wi-Fi/IT requirements.

Key Responsibilities

• Hardware & System Maintenance: Install, configure, and troubleshoot desktop computers, laptops, POS terminals, receipt printers, bio-metric attendance systems, and office printers across departments.
• Network & Wi-Fi Management: Monitor property-wide LAN, WAN, Wi-Fi access points, routers, and switches to ensure uninterrupted high-speed internet connectivity for guests and staff.
• Hotel Software Support: Provide daily support for Hotel Property Management Systems (PMS like IDS Next, Fortune Next, or Opera), POS terminals in F&B outlets, and keycard encoding systems.
• Troubleshooting & Helpdesk: Act as the first point of contact for internal staff regarding technical glitches, software errors, email configurations, and user access management.
• Data Backup & Security: Perform regular daily/weekly backups of critical hotel data, maintain updated anti-virus software across all systems, and uphold basic cybersecurity protocols.
• Vendor & AMC Coordination: Liaise with third-party vendors for hardware repairs, software updates, internet service provider (ISP) uptime, and Annual Maintenance Contracts (AMCs).
• CCTV & Telephony Monitoring: Assist in monitoring property CCTV camera feeds, NVR/DVR storage, and PABX intercom system functionality.

Qualifications & Key Requirements

• Education: Diploma or Bachelor’s degree in Computer Science, Information Technology, Hardware & Networking, or BCA.
• Experience: 1 to 3 years of hands-on technical support experience, preferably in hotels, retail, or hospitality environments (Freshers with strong networking/hardware certifications like CCNA or Hardware & Networking Diplomas may apply).
• Technical Skills:
• Basic knowledge of hotel PMS software, POS systems, and door lock encoding systems.
• Practical understanding of LAN/WAN setup, IP configuration, Wi-Fi routers, and firewall basics.
• Troubleshooting Windows OS, MS Office/Google Workspace, hardware components, and network printers.
• Soft Skills: Good problem-solving skills, patience when dealing with non-technical staff, and effective communication in Hindi and basic English.

Compensation & Benefits

• Salary: ₹17,000 to ₹20,000 per month (commensurate with experience)
• Benefits: On-duty meals, standard employee benefits, and growth opportunities as per hotel policy.

Pay: ₹17,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person