IT Executive

Company: Mexpower Sdn Bhd

Department: Information Technology (IT)
Job Type: Full-Time
Reports To: Director

Salary Range: RM 3,500 -RM 4,000
Location: Mexpower Sdn. Bhd. Lot No. 2718, Jalan Gendang/KS02, Taman Klang Ria,

41200 Klang, Selangor, Malaysia.

Working Days: Monday to Saturday

Monday to Friday: 8:30 a.m. to 5:30 p.m.

Saturday: 8:30 a.m. to 1:00 p.m.

KEY RESPONSIBILITIES

1. IT Infrastructure & Network

• Maintain and monitor the Company's IT infrastructure, including network, internet connection, Wi-Fi, routers, switches, servers and related equipment.
• Monitor system and network performance to ensure reliable and uninterrupted IT operations.
• Troubleshoot network connectivity, infrastructure and system-related issues.
• Perform regular preventive maintenance and health checks of IT infrastructure.
• Maintain up-to-date network diagrams, configurations and infrastructure documentation.

2. Hardware, Software & IT Asset Management

• Install, configure, maintain and troubleshoot computers, laptops, printers, scanners and other IT equipment.
• Install, update and maintain approved software and applications.
• Manage software licences and ensure proper use of Company-licensed software.
• Maintain accurate records of IT hardware, software and equipment.
• Coordinate repair, replacement and disposal of faulty or obsolete IT equipment.
• Maintain and troubleshoot the Company's CCTV system, including cameras, recording devices and related software.
• Monitor the CCTV system and coordinate with external vendors for repairs or maintenance when required.

3. End-User IT Support

• Provide technical support to employees for hardware, software, network, email and system-related issues.
• Respond to IT support requests and resolve issues within a reasonable timeframe.
• Set up IT equipment, user accounts, email accounts, printers and system access for new employees.
• Assist with employee onboarding and offboarding by setting up, transferring or removing IT access and equipment where required.
• Provide basic guidance and training to employees on IT systems, applications and security practices.

4. Cybersecurity & Data Protection

• Monitor and maintain basic IT security controls, including antivirus, firewall, access control and security updates.
• Ensure computers, servers and systems are regularly updated with security patches.
• Implement appropriate measures to protect Company systems and data against unauthorised access, malware and other security threats.
• Manage user access rights based on authorised requirements.
• Escalate suspected cybersecurity incidents to Management or the appointed external IT provider.

5. Backup & System Recovery

• Monitor and maintain regular backup procedures for important Company data and systems.
• Conduct periodic checks to ensure backups are completed successfully and remain accessible.
• Assist with data and system recovery when required.
• Maintain appropriate records of backup and recovery activities.
• Assist in maintaining IT disaster recovery and business continuity arrangements.

6. IT Systems & Business Applications

• Coordinate with software vendors and service providers to resolve system issues, upgrades and technical requirements.
• Support the implementation, migration, integration and upgrading of IT systems.
• Assist Management in evaluating and implementing new IT systems and solutions where required.

7. Vendor & Service Provider Management

• Liaise with external IT vendors, internet service providers and software providers.
• Arrange technical servicing, repairs and maintenance when required.
• Monitor IT-related service contracts, subscriptions, licences and renewal dates.
• Obtain quotations and provide recommendations to Management where applicable.
• Monitor vendor performance and ensure IT services are delivered according to agreed requirements.

8. IT Policies, Compliance & Documentation

• Assist HR and Management in implementing IT-related policies, procedures and security requirements.
• Maintain proper IT documentation, including asset records, licences, system configurations and service records.
• Ensure IT practices comply with Company requirements relating to confidentiality, data security and authorised access.
• Assist with IT audits, system reviews and compliance requirements when required.

9. General Responsibilities

• Attend to urgent IT issues that may affect business operations.
• Assist in IT-related projects, system improvements and technology initiatives assigned by Management.
• Maintain strict confidentiality of Company information, systems, and data.
• Attend to urgent IT issues that may affect business operations.
• Perform any other IT-related duties reasonably assigned by Management.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Information Systems or related field.
• Minimum 3–5 years of relevant working experience in IT.
• Strong knowledge of IT infrastructure, networking, hardware, software and system troubleshooting.
• Experience in Microsoft 365, SQL systems, CCTV system troubleshooting, Windows environment, email systems, and business applications.
• Knowledge of cybersecurity, data protection, backup, and system recovery.
• Able to manage IT issues independently and coordinate with external IT vendors/service providers.
• Good problem-solving, communication, and documentation skills.
• Able to work independently with minimal supervision.

Benefits

·        Annual leave starting from 12 days

·        Medical claim

·        Hospitalisation, Life & Critical illness Insurance

·        Festive celebrations and annual company dinner

·        Performance-based increment and bonus

·        Company trips and team-building activities

·        Complimentary pantry snacks and refreshments

·        Supportive work environment with opportunities for growth

Interested candidates are encouraged to submit their application with a full resume to [email protected]. Join us at Mexpower Sdn Bhd and grow your career in a dynamic and supportive environment.