IT Executive

Key Selling Points

• Support IT systems and applications in a healthcare environment.
• Gain hands-on exposure to HIS, infrastructure and system implementation.
• Work closely with clinical and operational teams.

Job Responsibilities

• Provide Level 1 and Level 2 technical and application support.
• Troubleshoot HIS incidents and user issues to minimise operational disruption.
• Diagnose and resolve issues involving desktops, laptops, printers and other IT equipment.
• Support Windows, Microsoft 365, user accounts, passwords and access permissions.
• Create, modify and manage user accounts and access rights for business applications.
• Assist with network connectivity, Wi-Fi, firewall, VPN and general IT infrastructure troubleshooting.
• Coordinate with HIS, infrastructure and other IT vendors for issue escalation and resolution.
• Monitor incidents and service requests to ensure timely closure within agreed service-level agreements (SLAs).
• Support system implementation, testing, user acceptance testing (UAT), deployment and end-user training.
• Maintain IT asset inventories, system documentation and support records.
• Provide onsite and remote support across healthcare facilities when required.

Job Requirements

• Diploma or Degree in Information Technology, Computer Science or a related field.
• Preferably 2–5 years of experience in IT technical or application support.
• Strong hands-on technical troubleshooting skills are essential.
• Experience in HIS or healthcare application support is highly preferred.
• Practical knowledge of Windows, Microsoft 365, networking and end-user support.
• Good understanding of incident management and IT support processes.
• Able to communicate effectively with clinical, operational and non-technical users.
• Proactive, responsible and able to work independently.
• Willing to provide support across healthcare facilities when required.