It Executive

Job Summary

We are looking for a technically skilled IT Executive to manage IT operations at our jewellery retail stores. The candidate should have practical knowledge of CCTV installation and troubleshooting, computer hardware, networking, printers, and jewellery retail software. The candidate will be responsible for maintaining smooth IT operations and providing technical support to store employees.

Key Responsibilities

1. Install, configure, maintain, and troubleshoot CCTV cameras and surveillance systems at jewellery stores.
2. Handle CCTV DVR/NVR configuration, camera connectivity, recording issues, and playback.
3. Provide technical support for computers, laptops, printers, CPUs, and other IT assets.
4. Maintain and troubleshoot LAN, Wi-Fi, internet connectivity, and basic networking issues.
5. Support jewellery store software, including billing, inventory, stock management, barcode, and POS systems.
6. Troubleshoot software login issues, billing errors, printer connectivity, and other store-level technical problems.
7. Coordinate with software vendors and IT teams to resolve technical issues.
8. Maintain IT asset records and ensure the proper functioning of store IT equipment.
9. Visit stores as required to resolve hardware, software, and CCTV-related issues.
10. Ensure smooth day-to-day IT operations with minimal disruption to store activities.

Required Skills

• Practical knowledge of CCTV installation, configuration, and troubleshooting.
• Knowledge of DVR/NVR systems, IP cameras, and basic networking.
• Basic to intermediate knowledge of computer hardware, Windows OS, printers, and peripherals.
• Understanding of retail billing, inventory management, POS, and barcode software.
• Ability to troubleshoot software and hardware issues independently.
• Good communication and problem-solving skills.
• Willingness to travel to company stores as required.

Preferred Qualifications

• Diploma or degree in IT, Computer Science, Hardware & Networking, or a related field.
• Previous experience in retail IT support, preferably in jewellery retail.
• Experience with jewellery ERP, inventory, billing, or POS software will be an added advantage