IT Executive

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur City Center, Traders by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

Department: Information Technology

Reports To: IT Manager

Job Summary: The IT Executive is responsible for maintaining IT systems, networks, and hardware, providing technical support to users, troubleshooting system issues, and ensuring the smooth and efficient operation of the organization's technology infrastructure.

Key Responsibilities:

• Install, upgrade, and maintain IT systems and software.

• Troubleshoot hardware, software, network, and connectivity issues.

• Manage databases and perform system month-end/year-end updates.

• Maintain IT asset inventory, hardware repairs, and software licensing compliance.

• Configure and support telephone systems, including DECT and desk phones.

• Provide end-user technical support, training, and assistance with IT projects.

Qualifications:

• Bachelor’s Degree in Information Technology, Computer Science, or related field.
• Good knowledge of computer hardware, software, networking, and database maintenance.
• Strong troubleshooting and problem-solving skills.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.