IT Executive

IT Support duties and responsibilities

The primary focus of someone working in an IT Support position is ensuring that a companys employees can use software and hardware to complete their daily tasks. Common IT Support job duties include:

• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings and permissions to fix computer issues
• Generating sign ins for new hires during the onboarding process
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed