IT Executive / IT Support Engineer

IT Executive / IT Support Engineer

Department: Information Technology
Work Location: Plant / Branch Location
Experience: 35 Years
Industry Preference: Manufacturing / FMCG preferred

Job Summary :

We are looking for an experienced IT Support professional to manage day-to-day IT operations at our plant/branch. The role involves providing technical support to employees, managing IT infrastructure, hardware and software setup, troubleshooting technical issues, and supporting ERP-related operations to ensure smooth and uninterrupted business activities.

Key Responsibilities

• Provide day-to-day IT support to employees across departments and resolve hardware, software and system-related issues.
• Install, configure and maintain desktops, laptops, printers, scanners and other IT equipment.
• Troubleshoot Windows operating systems, Microsoft Office, email applications, antivirus and other business software.
• Support IT infrastructure, including LAN, Wi-Fi, network connectivity, routers and switches.
• Handle new system setup, software installation, user account creation and access management.
• Provide support for ERP applications and assist users in resolving system access, transaction and application-related issues.
• Coordinate with the central IT team, ERP support team and external vendors for issue resolution and maintenance.
• Maintain IT asset inventories, software records, service requests and troubleshooting documentation.
• Ensure timely resolution of IT issues to minimize disruption to business operations.
• Follow IT security policies, data protection practices, backup procedures and company IT guidelines.
• Support IT equipment procurement, installation, configuration and replacement as required.

Key Skills :

IT Support, Desktop Support, IT Infrastructure, Hardware Troubleshooting, Software Installation, Windows OS, LAN, WAN, Networking, Router, Switches, ERP Support, MS Office, Outlook, Printer Support, User Access Management, IT Asset Management, Vendor Coordination.