IT Executive (POS Devices)

ROLE: IT Maintenance Executive

EXPERIENCE: 1 to 4 Years (POS Devices)

LOCATIONS: Gurugram (Delhi NCR) & Bangalore

WORKING DAYS: 6 Days (Rotational Week-off & Field Work)

QUALIFICATION: Diploma/B.Tech in IT, Computer Science Engineering or Electronics Engineering.

WHAT WILL YOU OWN?

1. Store IT Support:

• Install, configure, and maintain POS systems, billing software, and peripherals.
• Handle installation, setup, and troubleshooting of printers.
• Support SIM-based landline phones and manage recharges, activations, and issues.
• Troubleshoot internet connectivity, Wi-Fi routers and network-related problems at stores.
• Ensure smooth functioning of all IT hardware during store operating hours.

2. Maintenance & Troubleshooting:

• Diagnose and resolve hardware and software issues reported by store teams.
• Coordinate with vendors, ISPs, POS providers, and telecom partners for issue resolution.
• Perform preventive maintenance to minimize downtime.
• Maintain backup devices and ensure quick replacements when required.

3. Support & Coordination:

• Provide on-call/anydesk support during weekends and peak hours if required.
• Train store employees on basic troubleshooting and correct usage of IT Equipments.
• Maintain issue logs through Terotam and share regular status updates.
• Assist during new store launches with IT setup and readiness.

Required skills:

• POS systems
• Printers (thermal / billing)
• Networking basics (routers, LAN, Wi-Fi)
• Strong troubleshooting and problem-solving skills.
• Willingness to travel to store locations if required.

WHAT WILL HELP YOU SUCCEED?

You're self-driven and naturally take initiative. You're comfortable figuring things out, taking challenges head-on and owning what happens next.

You think entrepreneurially, move with intent and dont need to be told every next step. You can bring people along, step up when something needs leadership and stay open to being challenged yourself.

THE OPPORTUNITY / ABOUT THE ROLE

• Self-starter, ready to take on new challenges
• Understanding of IT systems
• High ownership levels
• People management skills
• Good communication skills to coordinate with internal teams and vendors

WHO ARE WE?

California Burrito is a fast-growing QSR chain with 2500+ employees across 140+ locations across Bengaluru, NCR, Hyderabad, Chennai and Pune. We started in 2012 with a simple belief: no compromise, just real ingredients.

Since then, we’ve been serving honestly good Mexican food while building a more wholesome, sustainable way to do fast food, including growing our own fresh ingredients.

Our mission is to become India’s most recognised name in Mexican cuisine while setting the standard for quality, speed and friendly hospitality. And how we get there matters just as much. We stay Open & Honest, Strive for Excellence, believe in Freedom with Ownership, and focus on Growing Every Day.

GET TO KNOW US BETTER

Website: https://www.californiaburrito.in/

Instagram: https://www.instagram.com/californiaburrito\_in

Corporate Office: California Burrito Corporate Office, Sapota Park 1st Main Rd, 1st Cross Rd, Indiranagar, Bengaluru, Karnataka 560038