IT Executive (Pos Support)

Key Responsibilities (Primary)

• Install and set up PCs, POS systems, and peripheral devices
• Install, Maintain Store POS-related software and ensure system functionality
• Repair or replace computer and electrical hardware as needed
• Troubleshoot and resolve store equipment and device issues
• Arrange equipment replacement, repair, and ordering
• Inspect and maintain CCTV & Foot Fall systems

Secondary Office Support Role.

• Oversee the daily operation and maintenance of business-related applications to ensure system stability and reliability.
• Diagnose and resolve application incidents and system failures promptly to minimize service disruption.
• Respond to user inquiries and troubleshoot issues, ensuring clear communication and timely follow-up.
• Collaborate with cross-functional teams to support system enhancements, upgrades, and business process improvements.
• Maintain detailed documentation of incidents, resolutions, and support procedures to ensure knowledge sharing and service continuity

Job Requirements

• Diploma or Degree in Information Technology, or a related field.
• Experience with POS systems and retail IT environments
• Provide first-level POS system support on both weekdays and weekends, remotely or on-site as required
• 1–3 years of hands-on experience in IT support, infrastructure maintenance, or a similar technical role.
• Good knowledge of Windows OS, Microsoft 365, networking, and basic troubleshooting for PCs, printers, and peripheral devices.
• Strong understanding of IT asset management and software installation processes.
• Able to handle multiple sites (offices, warehouses, and retail outlets) and travel when required.
• Good communication skills with a customer service mindset, able to support users with patience and professionalism.
• Self-motivated, detail-oriented, and able to work independently with minimal supervision.
• Willing to work on a rotational support schedule (including weekends or after office hours) when necessary
• Diagnose and resolve hardware, software, printer, and network-related issues efficiently.
• Manage user accounts, email access, and system permissions while maintaining proper security and documentation.
• Assist in ad hoc tasks or special projects assigned by the IT Manager, contributing to overall IT operations.