IT Field Engineer

Duties and Responsibilities:

• Provide on-site support.
• Assist clients in solving complex technical issues.
• Respond to all client queries. may require working after hours as well as a presence on-site as required.
• Document all relevant departmental and field activities and resolve the complexities.
• Perform basic network troubleshooting and maintenance.
• Ensure that client machines operate consistently and efficiently, keeping the machines up and running, consistent up-time of routers, servers, networks, PCs, POS, printer and other office devices.
• Perform printer, POS, laptop and desktop troubleshooting and debugging.
• Communicate with customers in initial deployment troubleshooting, as well as in initial debugging of new hardware and software.
• Offer guidance and training to the client personnel.
• Educate client about the product operation and maintenance procedures.
• Analyze issues and prepare service report in a timely manner.

Qualifications:

• Graduate of any IT-related course
• With at least 6 months related experience in Field Technical Works
• Knowledgeable in basic troubleshooting and cabling
• Average user of MS Office software