IT Field Service Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

• USA – Queens, NY
• IT
• Full-time

Your skills

• Minimum of 2–3 years of experience in IT support, including printers, servers, data centers, or enterprise-level projects
• Experience troubleshooting hardware, software, and networking issues
• Strong customer service and client-facing communication skills
• Valid driver’s license and Willingness to commute long distances between customer sites
• Availability to support rotational schedules or on-call coverage when required
• Ability to lift and carry equipment up to 50 lbs
• Ability to work independently and manage multiple service needs
• This role is an Hourly Non- Exempt position with a targeted hourly range of [$22 – $26 USD], based on experience and skillsets.

Your tasks

Hemmersbach is seeking a customer-focused Field Technician to deliver onsite and remote IT support for enterprise and consumer clients. The role includes installing, upgrading, repairing, and maintaining PCs, printers, servers, and data center equipment. The ideal candidate has experience with hardware support, networking, and HP server environments, and provides high-quality customer service while representing the company at client sites.

Key Responsibilities:

– Provide technical support for PCs, printers, servers, and data center equipment

– Communicate professionally with clients and ensure satisfaction

– Install, upgrade, and repair IT hardware and infrastructure

– Collaborate with dispatch, engineers, and project teams

– Troubleshoot hardware, software, and network issues

– Support HP servers and enterprise environments

– Track inventory and provide service updates

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

• Health/ Medical insurance
• Life insurance
• Disability Insurance
• Dental insurance
• Flexible spending account FSA
• Internal career development program
• Car Allowance/ KM Allowance
• Vision Insurance