IT Field Service Technician

IT Field Technician

Location: Field

Reports To: IT Manager

Job PurposeThe IT Tech is accountable to support store operations through remote, phone, onsite support and installation of all technology systems used in a quick service restaurant.Dimensions

This position reports to the Manager of IT. Work is coordinated with each region team and also the Help Desk Lead. Position requires work individually as well as a member of a team. Abilities to include problem solving, LAN knowledge, help desk experience, verbal and written communication, Windows operating systems, phone skills, customer service and PC proficiency.

Primary Accountabilities

In addition to following CAVE’s policies and procedures, principal accountabilities are, but are not limited to:

Operations Management:

· Works to ensure restaurant is operating within Burger King IT Standards

· Hardware and software installation and maintenance of:

· Point of sale systems – Registers, printers, production and expo screens (Par)

· Digital menu board systems (Acrelec)

· Wireless Headset Systems (HME, Panasonic, 3M)

· Security DVR, CCTV and cameras (HikVision, 3xLogic)

· Drive thru timing systems (Sicom/Xenial)

· Product holding unit monitoring systems (Sicom/Xenial, Duke)

· Firewall and Wifi (Cisco)

· Internet Service Provider modems (Various)

· Office PC and peripherals (Various)

· Satellite Radio and TV (Various)

· Pull and terminate structured wiring (CAT5e/6, Coax, Audio)

· Evaluating new technology systems

· Willingness to work long hours and extensive travel including nights and weekends

· Maintain professional and technical knowledge

· Document store maintenance and installation progress

· Ability to stand, lift up to 70 lbs., crawl, climb, and use maximum dexterity for long periods

· Must maintain a set of common hand tools and electronic equipment

Employee / Guest Satisfaction:

· Promotes an environment of positive communication and teamwork within the restaurant

· Keeps Director of Operations and District Managers apprised of IT issues as directed by the IT Manager

Other:

· Performs other related duties as assigned or requested

Position Specifications

• Minimum level of education: High school or equivalent. (Required)
• Minimum of 1 year of point-of-sale systems experience. (Preferred)
• Minimum of 1 year of information technology experience. (Required)
• Minimum of 1 year of LAN experience. (Preferred)
• Minimum of 1 year of Windows experience. (Preferred)
• Minimum of 1 year of Customer Service experience. (Preferred)
• Minimum of 1 year of CompTIA, A+, and/or Net+ experience. (Preferred)
• Minimum of 1 year of Help Desk experience. (Preferred)
• Valid Driver's license and insurance (Required)
• Willing to travel up to 100% of the time. (Required)
• Lives less than 40 miles from job location. (Preferred)
• The ability to work with a high degree of independence and discretion
• The ability to work well under pressure with deadlines
• Good problem-solving techniques

· Good written, verbal, math and interpersonal skills, as well as a command of the English language, Spanish as a second language is a bonus

· Good organizational and time-management skills

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: On the road