IT Field Services Technician

Scope of Responsibilities: Work under general supervision. Relies on experience and judgment to plan and accomplish assigned tasks and goals

Job Summary: Provide support to all divisions of the Kph organization through the configuration and support of employee facing hardware and software technologies.

*This is not a remote position and will be based out of our Syracuse or Gouverneur, NY Office*

Primary Job Duties:

• Provide timely support of issues and questions utilizing the company’s ticketing system.
• Procure, provision, configure, upgrade, repair, and maintain end user technology including:
• PCs, laptops, tablets and peripherals
• Point of sale hardware
• Wireless handhelds and printers
• Cellular devices including phones and hotspots
• Maintain equipment depot to ensure requests are handled in a reasonable timeframe.
• Configure and support a variety of applications in use throughout the organization.
• Configure and support vpn, soft phone, and other tele-workforce technologies.
• Ensure IT policies and procedures are followed and enforced for:
• Asset tracking
• Device encryption
• Anti-malware protection
• Multi-factor authentication
• Patching of operating systems and applications
• Other operational and security related processes
• Analyze systems data to help ensure system conformance to standards.
• Document standard operating procedures and system configuration standards to drive consistency.
• Utilize scripting to efficiently deploy changes across multiple systems and platforms.
• Provide off hours on-call assistance for urgent service affecting issues.
• Responsible for completing all mandatory and regulatory training programs.
• Perform other duties as assigned

ducational Requirements:

• Minimum: AS Degree or higher in a technology related field.

Experience

• 2 Years experience servicing PCs and other technology listed above.

Special Conditions of Employment

• Drug Test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Valid driver’s license.