IT Field Services Technician

Belgium, Flemish Brabant, Mechelen

R5027516

Belgium

Information Technology

Job description

Envista is one of the world's leading dental technology groups, supporting clinicians and laboratories with innovative solutions across implants, digital workflows and dental equipment. With renowned brands such as Nobel Biocare, we are committed to advancing dental care through innovation, education and partnership. Join a team that is transforming the future of oral health.

Essential Duties and Responsibilities

• Deliver professional support in-person, by phone, and in writing.
• Listen actively, use critical thinking, and prioritize requests.
• Maintain confidentiality and communicate updates clearly.
• Resolve or escalate issues via ticketing system.
• Support LAN, VPN, Citrix, email, and enterprise applications.
• Install patches, remove malware, and perform preventive maintenance.
• Install, configure, and maintain Windows PCs/laptops and peripherals.
• Manage Active Directory accounts and ensure security consistency.
• Translate documents and deliver regional employee training.
• Perform second-level troubleshooting for hardware, software, and networks.
• Configure and install VOIP phones and mobile devices.
• Document equipment setup and deployment; recycle old hardware.
• Maintain local IT inventory and assist with yearly budget planning.
• Develop, quote, and purchase hardware configurations.
• Create and maintain documentation and knowledge base articles.
• Participate in regional IT projects and VOIP team calls.
• Willingness to travel regularly to the Venlo site in Netherlands and, on occasion, to visit the Herzogenrath site in Germany
• Ability to travel abroad as needed to support business operations and site activities.
• Availability when necessary and requested, to travel to other sites abroad
• Patch data drops and assist with LAN hardware/cabling installations.
• Understand and troubleshoot DHCP and IP-related issues.
• Handle assigned tasks independently and perform other duties as needed.

#LI-ZV1

Job requirements

Education and Qualification

• Knowledge of computer hardware and software
• Ability to troubleshoot and correct a wide array of IT enterprise user problems.
• Ability to receive and utilize training proficiently to implement in the work environment.
• Bachelor’s degree or associate degree with four years of experience or six years related experience and/or training.
• Self-sufficient
• Enthusiastic
• Team orientation (knows when to lead and when to follow)
• Lives the “continuous improvement” philosophy and can drive change successfully
• Logical and creative thinker
• Poised, strong personal impact
• Confident
• Ability to influence others – credible
• Ability to articulate the EBS philosophy
• Facilitation skills Fluent in Dutch and in English

Competencies

• Sense of Urgency

Must understand and direct the team to address issues by the required SLA timeline. There are times where critical business functions depend on IT products and services working as soon as possible.

• Communication

There are always multiple activities and projects working simultaneously where clear and concise communication is necessary to avoid confusion.

• Customer Focus

The IT Field Services Support team exists to support our customers, the internal computer users. We will provide the level of service that insures as little down time as possible for the business.

• Teamwork

The IT team consists of several local and remote resources where a team atmosphere is of the utmost importance to be able to work as one group.

• Soft Skills

The ability to engage customers verbally in a professional manner.

• Self-Starter

The ability to be sufficiently motivated or ambitious to start a new task or project independently.

Other abilities

• Math Ability

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

• Reasoning Ability

Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Computer Skills

To perform this job successfully, an individual should have knowledge of troubleshooting a PC environment, Internet software, spreadsheet and word processing software, operating systems, advanced knowledge of computers, networking and peripheral hardware.

• Certificates, Licenses, Registrations

Desirable but not required MCSE, A+, Network +, CCNA

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit. The employee is frequently required to walk. The employee is occasionally required to lift up to 50 pounds / 23 KG.

Target Market Salary Range:

Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.

For Field Sales roles, the salary range listed reflects base pay only and does not include incentive pay opportunities under the applicable sales compensation plan.

Operating Company:

DEXIS

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Read more

DEXIS

Operating Company:

DEXIS

Location:

Belgium, Flemish Brabant, Mechelen

Date Posted:

October 12 , 2026

Req Number:

R5027516

Benefits

Caring for our employees and their families

Health & Wellbeing

We offer comprehensive programs designed to support the health and wellbeing of our employees and their families. From medical coverage to wellness resources, we prioritize helping our people thrive both physically and mentally.

Retirement & Financial Benefits

We are committed to supporting our employees’ financial wellbeing—today and in the future. Our competitive compensation and retirement or savings programs are designed to help employees build financial confidence at every stage of their careers.

Life & Disability Insurance

We provide benefits that help protect employees and their loved ones when it matters most. Depending on location, our life and disability programs offer valuable financial security and added peace of mind during unexpected life events.

Paid Time Off

We know that time away from work is essential for rest, balance, and personal priorities. Our paid time off, holidays, and leave programs are designed to give employees the flexibility to recharge and take care of what matters most.

Learning & Career Development

We believe in investing in our people. Through learning opportunities, development programs, and career growth pathways, we empower employees to build meaningful careers and continue growing with us.

Our hiring process

At Envista, we’re committed to helping you feel confident and prepared every step of the way. Our interview guide will walk you through what to expect, how to showcase your strengths, and how you can make an impact by helping us champion dental professionals and improve lives.

1. Application Review

After you apply, our team will review your experience and qualifications. If your background aligns with the role, a recruiter will reach out to discuss the opportunity and next steps.

2. Interviews

You’ll meet with members of the hiring team to learn more about the role and share your experience. Depending on the position, this may include multiple conversations focused on your skills, experience, and how you can make an impact.

3. Offer Decision

If selected, you’ll receive an offer outlining compensation, benefits, and other details. Our team will guide you through the process and answer any questions to help you make an informed decision.

4. Onboarding

Once you join, we’ll support your transition with onboarding resources and guidance to help you get started and feel connected from day one.