IT Field Support

Role Description Job Title: IT Infrastructure / Site Support

Location: Groningen, Netherlands

Work Model: Onsite – 5 days per week

Start Date: 1 January 2027

Duration: Long-term

Language: Dutch and English – Proficient

Job Summary We are looking for an experienced IT Infrastructure professional to provide onsite operational and project support for R&D and Manufacturing systems at a Life Sciences site in Groningen.

The role will support IT infrastructure and laboratory/manufacturing systems operating in GxP-regulated environments , ensuring compliance with validation, security, and data-integrity requirements.

Key Responsibilities

• Provide operational and project support for R&D Laboratory and Manufacturing IT systems.

• Support systems operating within GxP-regulated environments and ensure compliance with validation and data-integrity requirements.

• Support the Site Technology Service Owner (TSO) with daily activities, including:

• Data analysis

• Knowledge article updates

• New application onboarding

• Data migration and other site projects

• Collaborate with key site stakeholders, including:

• Business Technology Lead (BTL)

• Technology Service Owner (TSO)

• Site Delivery Lead (SDL)

• Information Security Risk Management (ISRM)

• Operations Technology Lead (OTL)

• Act as SPOC / Project Lead for complex service requests and local IT projects.

• Work closely with Manufacturing, Laboratory, Logistics, Plant Engineering, and IT teams to understand requirements and resolve issues.

• Monitor service levels, metrics, and site health for GTS services, including network reliability, availability, and capacity.

• Create and maintain dashboards and Kanban boards to track tickets, projects, and ongoing activities.

• Maintain CMDB information related to GTS services.

• Build strong relationships and maintain effective communication with site stakeholders.

• Identify opportunities for process improvement and automation.

• Use ServiceNow to manage and report on incidents, tasks, service requests, and other IT activities.

• Support risk, security, vulnerability, and compliance management for GTS services.

• Support local asset planning, purchasing, deployment, and decommissioning.

• Coordinate end-user services and work with Service Desk and L2 teams on:

• Backup

• Database

• Windows

• Networking

• Desktop and printer support

• Hardware

• User access

• Collaboration tools

• Software installation and maintenance

• Coordinate and track service requests through resolution.

Required Skills & Experience

• 5–10 years of experience managing IT infrastructure, preferably within:

• R&D environments

• Manufacturing / shop-floor environments

• Life Sciences / Pharmaceutical industry

• Experience working in GxP-regulated environments.

• Strong understanding of IT infrastructure, end-user services, networking, applications, and site IT operations.

• Good understanding of ServiceNow, including reports, incidents, tasks, and service requests.

• Experience with CMDB and IT service management.

• Knowledge of IT security, vulnerability, risk, compliance, and data-integrity requirements.

• Strong stakeholder management and communication skills.

• Ability to work independently and act as a single point of contact (SPOC) for site IT requirements.

• Strong project coordination and problem-solving skills.

• Fluent/proficient Dutch and English is required.

Key Skills

IT Infrastructure | Site IT Support | Life Sciences | Manufacturing | R&D | GxP | ServiceNow | CMDB | ITSM | Networking | Windows | Security & Compliance | Project Coordination | Stakeholder Management