IT Field Support

Role description

Job Title: IT Infrastructure / Site Support

Location: Groningen, Netherlands
Work Model: Onsite – 5 days per week
Start Date: 1 January 2027
Duration: Long-term
Language: Dutch and English – Proficient

Job Summary

We are looking for an experienced IT Infrastructure professional to provide onsite operational and project support for R&D and Manufacturing systems at a Life Sciences site in Groningen.

The role will support IT infrastructure and laboratory/manufacturing systems operating in GxP-regulated environments, ensuring compliance with validation, security, and data-integrity requirements.

Key Responsibilities

• Provide operational and project support for R&D Laboratory and Manufacturing IT systems.
• Support systems operating within GxP-regulated environments and ensure compliance with validation and data-integrity requirements.
• Support the Site Technology Service Owner (TSO) with daily activities, including:
  • Data analysis
  • Knowledge article updates
  • New application onboarding
  • Data migration and other site projects
• Collaborate with key site stakeholders, including:
  • Business Technology Lead (BTL)
  • Technology Service Owner (TSO)
  • Site Delivery Lead (SDL)
  • Information Security Risk Management (ISRM)
  • Operations Technology Lead (OTL)
• Act as SPOC / Project Lead for complex service requests and local IT projects.
• Work closely with Manufacturing, Laboratory, Logistics, Plant Engineering, and IT teams to understand requirements and resolve issues.
• Monitor service levels, metrics, and site health for GTS services, including network reliability, availability, and capacity.
• Create and maintain dashboards and Kanban boards to track tickets, projects, and ongoing activities.
• Maintain CMDB information related to GTS services.
• Build strong relationships and maintain effective communication with site stakeholders.
• Identify opportunities for process improvement and automation.
• Use ServiceNow to manage and report on incidents, tasks, service requests, and other IT activities.
• Support risk, security, vulnerability, and compliance management for GTS services.
• Support local asset planning, purchasing, deployment, and decommissioning.
• Coordinate end-user services and work with Service Desk and L2 teams on:
  • Backup
  • Database
  • Windows
  • Networking
  • Desktop and printer support
  • Hardware
  • User access
  • Collaboration tools
  • Software installation and maintenance
• Coordinate and track service requests through resolution.

Required Skills & Experience

• 5–10 years of experience managing IT infrastructure, preferably within:
  • R&D environments
  • Manufacturing / shop-floor environments
  • Life Sciences / Pharmaceutical industry
• Experience working in GxP-regulated environments.
• Strong understanding of IT infrastructure, end-user services, networking, applications, and site IT operations.
• Good understanding of ServiceNow, including reports, incidents, tasks, and service requests.
• Experience with CMDB and IT service management.
• Knowledge of IT security, vulnerability, risk, compliance, and data-integrity requirements.
• Strong stakeholder management and communication skills.
• Ability to work independently and act as a single point of contact (SPOC) for site IT requirements.
• Strong project coordination and problem-solving skills.
• Fluent/proficient Dutch and English is required.

Key Skills

IT Infrastructure | Site IT Support | Life Sciences | Manufacturing | R&D | GxP | ServiceNow | CMDB | ITSM | Networking | Windows | Security & Compliance | Project Coordination | Stakeholder Management

Skills

Mandatory Skills : Shopfloor Field Support

About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert