It Field Support Engineer

Position: Field IT Support Engineer (Client - Reliance Retail)

(Only Male candidates can Apply)

(TWO WHEELER & DRIVING LICENSE IS MANDATORY) - Allowances

Experience: 1-2 Years
Employment Type: Full Time
Industry: IT / Retail / Infrastructure
Department: IT Infrastructure & Field Support

Job Summary

We are looking for IT Field Support Engineers to provide on-site IT support, troubleshooting and maintenance across multiple locations for a large retail/IT infrastructure project.

The ideal candidate should have hands-on experience in desktop/laptop troubleshooting, hardware & software support, networking, printer/peripheral support and on-site IT operations.

Key Responsibilities

• Provide on-site / field-level IT support to users and business locations.
• Troubleshoot desktops, laptops, printers, scanners and other IT peripherals.
• Diagnose and resolve hardware and software-related issues.
• Perform OS installation, configuration and basic application troubleshooting.
• Troubleshoot basic LAN, Wi-Fi, TCP/IP and network connectivity issues.
• Install, configure and maintain IT hardware and peripherals.
• Coordinate with central IT teams, vendors and service providers for issue resolution.
• Maintain IT assets and update service/ticket records.
• Perform preventive maintenance and routine site visits where required.
• Follow IT support processes, SLA requirements and escalation procedures.
• Travel to different locations/sites as required for field support.

Required Skills

• Desktop / Laptop Troubleshooting
• Hardware & Software Troubleshooting
• Windows OS
• Basic Networking LAN, Wi-Fi, TCP/IP
• Printer & Peripheral Troubleshooting
• IT Asset Management
• Remote & On-site Technical Support
• Ticketing / Incident Management
• Basic knowledge of Active Directory is an advantage

Eligibility

• Diploma / B.E. / B.Tech / B.Sc. / BCA / IT-related qualification preferred.
• 15 years of relevant experience in Desktop Support / Field Support / IT Support / Hardware & Networking.
• Candidates must be comfortable with field work and travelling to client locations.
• Two-wheeler and valid driving licence preferred/required for field positions.
• Candidates should be comfortable working independently at client sites.